Senior Manager, Business Analysis

Equinix, Inc.; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

Equinix, Inc. is seeking a Senior Manager of Process Architecture in Toronto. This role involves leading cross-functional process redesign initiatives, leveraging Lean and Six Sigma methodologies to improve operational efficiency. The ideal candidate will possess strong problem-solving skills, a Bachelor's degree, and 8+ years of relevant experience in process management.

Qualifications

• 8+ years leading cross-functional process redesign and transformation initiatives.
• Proven ability to translate business objectives into optimal process design.
• Demonstrated success influencing senior leadership decision-making.

Responsibilities

• Lead process reengineering activities and support cross-functional workshops.
• Analyze current processes to identify deficiencies and create solutions.
• Develop and implement change management plans for new processes.

Skills

Process Design

Stakeholder management

Problem-solving

Analytical skills

Communication

Education

Bachelor’s degree in a related field

Continuous Improvement Certification, Lean Six Sigma Black Belt preferable

Job description

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Senior Manager, Business Analysis

Job Summary

The Senior Manager of Process Architecture will lead cross-functional process redesign and improvement initiatives, translating business objectives into optimal process design. This hands-on role requires extensive experience in Lean and Six Sigma, gathering information from subject matter experts across business areas, and translating it into documented process maps to ensure clear communication and alignment. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions. They will also have a proven track record of identifying and influencing the creation of value streams, collaborating with cross-functional teams, and driving the adoption of new processes to achieve desired outcomes.

Responsibilities

Lead process reengineering activities : Provide process and programmatic support on a variety of projects, including designing and leading in-person or virtual process-related workshops.

Analyze current state : Understand deficiencies with current processes and associated root causes.

Design the future state : Partner with cross-functional teams to design, pilot, and implement fit-for-purpose future state processes based on business objectives and requirements. Develop, analyze, and propose options that achieve objectives, balancing effort, cost, impact, and speed. Perform gap analysis.

Create roadmaps and roll-out plans : Work with project teams to design an implementation approach and support roll-out.

Implementation : Support the implementation and change management to embed and ensure adoption of new processes.

Stakeholder management : Perform stakeholder analysis, ensure appropriate stakeholder engagement and buy-in, and resolve stakeholder issues, escalating as needed.

Change management : Drive change readiness and impact analysis, supporting the planning and execution of communications, and championing the changes.

Educate on and leverage best practices : Apply and mentor teams on methodologies, tools, and best practices for analysis, solutioning, and deployment.

Qualifications

8+ years leading cross-functional end-to-end process redesign, transformation, and improvement initiatives.

Bachelor’s degree in a related field.

Continuous Improvement Certification, Lean Six Sigma Black Belt preferable.

Fluency in translating business objectives and insights into optimal process design and user stories.

Demonstrated ability to translate Lean, Six Sigma and process improvement tools and methodologies into simple, practical action.

Success at leading cross-functional workshops and alignment events.

Demonstrated success influencing senior leadership decision making, facilitating problem solving, and mediating conflict.

Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization.

Strong business acumen and analytical skills, with the ability to use data to drive insights and action.

Able to collaborate and influence cross-functionally.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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