Senior Managed Services Specialist

AlayaCare; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is transforming home healthcare through innovative software solutions. As a Managed Services Specialist, you will leverage your expertise in Revenue Cycle Management and Electronic Visit Verification to drive successful implementations and enhance client outcomes. This role offers the opportunity to collaborate with diverse teams, mentor peers, and contribute to a culture of transparency and innovation. With a flexible hybrid working model and a commitment to employee well-being, this position is perfect for those looking to make a meaningful impact in the healthcare sector.

Benefits

Equity in a High-Growth Company

Hybrid Working Model

Comprehensive Group Benefits

Health and Wellness Programs

Flexible Vacation

Paid Volunteer Time Off

Career Growth Opportunities

Virtual and In-Person Social Events

Qualifications

• 4-6 years of experience in RCM and/or home healthcare.
• 2+ years of Medicaid EVV experience.

Responsibilities

• Provide advanced configuration support and issue resolution for EVV and billing workflows.
• Guide customers through environment setup, QA, testing, and training.

Skills

Revenue Cycle Management (RCM)

Electronic Visit Verification (EVV)

Communication Skills

Analytical Skills

Problem-Solving

Education

Bachelor's Degree in a Related Field

Tools

AlayaCare Platform

Job description

1 week ago Be among the first 25 applicants

About AlayaCare: At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role: Reporting to the Senior Director, Customer Experience, the Managed Services Specialist serves as a subject matter expert (SME) in U.S. Revenue Cycle Management (RCM), with a specialized focus on electronic billing and Electronic Visit Verification (EVV). This role is instrumental in driving the successful implementation of EVV and billing workflows, supporting both internal teams and customer-facing initiatives. Leveraging your deep system expertise, you will provide advanced support, consultative guidance, and handle high-impact escalations. In partnership with project and product stakeholders, you'll bring in-depth knowledge of the AlayaCare platform and the home care industry to ensure compliance and deliver meaningful outcomes for our clients. Success in this role requires a strong grasp of complex RCM workflows, the ability to lead outcome-driven conversations with customers, and ownership of the quality and accuracy of EVV and billing configurations.

A Day in the Life:

• Provide advanced configuration support and issue resolution for EVV and billing workflows.
• Guide customers through environment setup, QA, testing, and training.
• Advise clients and manage complex escalations to ensure project success.
• Develop scalable configurations and contribute to documentation and training content.
• Investigate and resolve EVV and claims errors.
• Monitor trends to support EVV workflow compliance.
• Support state certification processes and track evolving regulations.
• Collaborate with Product and RCM teams to shape the platform roadmap.
• Mentor Managed Services Specialists, supporting them through discovery and escalation processes.
• Contribute to internal process improvements and quality assurance.

What You Bring to the Team:

• 4–6 years of experience in RCM and/or home healthcare.
• 2+ years of Medicaid EVV experience.
• Bachelor's degree in a related field.
• Strong communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Proven expertise in workflow compliance and documentation.
• Deep understanding of the AlayaCare platform is an asset.

Location and Travel Requirements: AlayaCare supports a flexible hybrid working model, expecting employees to have a regular in-office presence at their closest office location while offering flexibility for some remote work. The preferred candidate location for this role is Toronto, Canada, with some travel required.

What Makes AlayaCare a Great Place to Work:

• Recognized as one of Canada's Top Growing Companies and a Deloitte Technology Fast 50 awardee.
• Equity in a well-funded, high-growth company.
• Hybrid working model with modern office spaces.
• Virtual and in-person social events.
• Comprehensive group benefits including telemedicine.
• Health, wellness, and development expense program.
• Parental leave top-up program.
• Flexible vacation and Wellness Days.
• Paid Volunteer Time Off.
• Career growth and learning opportunities.
• A culture of transparency, collaboration, and innovation.

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn't the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website www.alayacare.com.

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to [e-mail]. Please note, we do not accept unsolicited headhunter or agency resumes.