Senior Living Concierge & Resident Services Specialist

BAPTIST HOUSING; Vancouver; On-site; CAD 30,000 - 43,000; Part time

Benefits offered by this job

Employer paid benefits

Supportive work environment

Job summary

Baptist Housing’s Shannon Oaks in Vancouver, BC, is seeking a dedicated Resident Services Assistant (Concierge) to provide friendly front-desk and office support for residents, families and visitors. You will handle inquiries, assist with records, and support events in a warm, collaborative setting.

You will work nights and weekends as needed, bring strong Microsoft Office skills, attention to detail, and a service-oriented mindset to help sustain a safe, welcoming community for seniors.

Qualifications

• Secondary school graduation.
• Formal training in basic accounting and Microsoft Word/Excel.
• Emergency First Aid – Community Care training (St. John Ambulance or equivalent).
• Minimum of 3 years’ experience as a Resident Services Assistant or equivalent combination of training and experience.

Responsibilities

• Greet residents and visitors; provide concierge and admin support.
• Respond to resident inquiries; manage emergency calls and records.
• Maintain confidential resident files and tenancy records.
• Process meals, housekeeping, and other charge-billing records.
• Assist with move-ins/outs and resident events.

Skills

Interpersonal skills

Communication

Problem-solving

Microsoft Word

Microsoft Excel

Microsoft Office

Attention to detail

Organizational skills

Time management

Confidentiality

Teamwork

Education

Secondary school graduation

Basic accounting training

Word/Excel training

Tools

Microsoft Word

Microsoft Excel

Job description

Baptist Housing’s Shannon Oaks in Vancouver, BC, is seeking a dedicated Resident Services Assistant (Concierge) to provide friendly front-desk and office support for residents, families and visitors. You will handle inquiries, assist with records, and support events in a warm, collaborative setting.

You will work nights and weekends as needed, bring strong Microsoft Office skills, attention to detail, and a service-oriented mindset to help sustain a safe, welcoming community for seniors.