Concierge

Shannex Incorporated; Town of Quispamsis; On-site; CAD 24,000 - 25,000; Part time

Benefits offered by this job

4% vacation payout

Free onsite parking

WorkPerks program access

Continuing education

Sector innovation opportunities

Recognition for service excellence

Job summary

Shannex Incorporated is seeking a Concierge (Casual - No Guaranteed Hours) for Parkland in the Valley – Jubilee Hall in Quispamsis, New Brunswick. You will welcome residents, answer inquiries, and support daily operations in a compassionate, safe environment.

On-site role with access to education, perks, and benefits. Responsibilities include greeting visitors, handling calls, assisting residents, managing mail and forms, and entering data into CRM systems.

Qualifications

• High School / GED completion required.
• Minimum 2 years' experience in hotel, retirement living or hospitality setting is asset.
• Excellent computer skills, especially MS Office.
• Previous hospitality/customer service experience is an asset, especially with seniors.

Responsibilities

• Answer and transfer telephone inquiries, greet and direct visitors.
• Provide routine information and respond to inquiries from residents, visitors and staff.
• Sort and distribute mail and couriers.
• Prepare and distribute forms, reports and documents to appropriate personnel.
• Relay residents' requests for assistance to appropriate department.
• Enter resident maintenance service requests into appropriate software.
• Enter potential resident information into CRM software.
• Perform various assignments including confidential tasks.
• Receive, process and record client payments.
• Ensure client safety by following SOPs and training.

Skills

Customer service

Hospitality experience

MS Office

Cash handling

Education

High School / GED

Tools

CRM software

Job description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Concierge (Casual - No Guaranteed Hours) to join our Parkland in the Valley - Jubilee Hall team based in Quispamsis, New Brunswick.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents.

Additional Benefits Include

• Approximate hourly wage: $17.73 - $18.21
• 4% vacation payout
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Answers and transfers telephone inquiries, greets and directs visitors;
• Provides routine information and responds to inquiries from residents, visitors, and staff;
• Sorts and distributes incoming and outgoing mail and couriers;
• Prepares and distributes forms, reports and other documents to appropriate personnel and departments;
• Relays residents' requests for assistance to appropriate department
• Enters resident maintenance service requests into appropriate software
• Enters potential resident information into the Client Relationship Management software
• Performs a wide variety of assignments, which are sometimes confidential in nature;

Receives, processes and records client payments;

Ensures client safety by following and applying all standard operational procedures, safe work practices and training provided

About You

In addition to placing a high value on continuous improvement, collaboration and accountability, you bring:

• High School / GED completion;
• Minimum 2 years' experience working in a hotel, Retirement Living or hospitality-based position considered an asset.
• Excellent computer skills and experience in Microsoft Office Suite;
• Previous hospitality/customer service experience is an asset, especially with seniors;
• A friendly outgoing spirit is a definite asset;
• Experience with cash flow;
• Knowledge of Medical Terminology is considered an asset;
• Required to be available for day, evening and weekend shifts as required;
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.