Senior IT Technician

Cosmeticphysicianpartners; Montreal; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading medical aesthetics provider is seeking a Senior IT Technician to manage their ticketing system and provide support to the corporate team. The role involves troubleshooting and resolving IT issues, with a work schedule that is hybrid, requiring in-office presence on some days.

Qualifications

• 1-2 years minimum experience in IT support.
• Knowledge of Microsoft Office 365 applications.
• Experience with Active Directory and Azure AD.

Responsibilities

• Manage the ticketing system for technical support.
• Provide escalation support on various IT services.
• Document effectively within tickets and knowledgebase.

Skills

IT support

Microsoft Office 365

Active Directory

Troubleshooting

Customer service

Tools

Ninja

Jamf

KnowBe4

1Password

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Summary: The Senior IT Technician's role is to manage our ticketing system and provide technical support and assistance to the CPP corporate team and partner clinics.

Work Schedule - Full time, hybrid, Mon/Tue/Thu in office, Wed/Fri remote

Responsibilities

• Provide escalation support to Level 1 on Office 365, SharePoint, Teams, OneDrive, Exchange Online, Exchange Server (2010, 2013, 2016), Azure AD, OnPrem AD
• Network management; help troubleshooting remote network issues and be part of the discussion about networking standards and IT vision
• System administration; technical escalation regarding hardware, appliances, configuration, maintenance, etc.
• Document effectively within tickets and in knowledgebase articles
• Able to communicate technical ideas to non-technical people

Essential Skills and Abilities

• Minimum of 1-2 years of experience in IT support
• Knowledge of Microsoft Office 365 applications and features, including Exchange Online, SharePoint, and Teams
• Experience with Active Directory and Azure AD
• Familiarity with Windows and Mac operating systems
• Knowledge of anti-spam and anti-malware software
• Experience in troubleshooting and resolving issues remotely
• Strong communication and customer service skills
• Ability to communicate technical ideas to non-technical people
• Strong multitasking capabilities

Additional Skills and Abilities (nice to have)

• Experience with RMM/MDM (We use Ninja and Jamf)
• Familiarity with cybersecurity training platforms (we use KnowBe4)
• Familiarity with password vaults (we use 1Password)
• Network management skills; help troubleshooting remote network issues and be part of the discussion about networking standards and IT vision
• System administration; knowledge of hardware, appliances, configuration, maintenance, etc.