Senior IT System Administrator

Pixomondo; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Senior IT System Administrator to enhance its cutting-edge team. This role involves installing and configuring essential technology tools for artists, providing first-line IT support, and ensuring smooth operations of desktop applications. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work independently or as part of a team. Join a forward-thinking organization that thrives on experimentation and creativity, where your contributions will play a vital role in shaping the future of content creation.

Benefits

Flexible work environment

Creative ownership

Collaboration with a world-class team

Qualifications

• 2+ years of IT Support or System Administration experience.
• Proficient in Windows 10, MS Office, and ticketing systems.

Responsibilities

• Install and configure software and hardware for artists.
• Provide first line support for IT tickets raised by team members.

Skills

IT Support

Network Administration

System Administration

Windows 10

MS Office

Problem-solving

Communication Skills

Education

Associate/Bachelor’s Degree in Computer Science

Diploma in Information Technology

Tools

Office 365

Mimecast

Sophos Anti-Virus

Job description

Our Innovation team is looking for a Senior IT System Administrator to join the team.

The day-to-day responsibilities will include:

· Installation and configuration of software, hardware and any other required technology tools for artists both in the studio and for remote working

· Providing first line support responding to IT tickets raised by artists and other members of the team.

· Responsible for desktop and helpdesk support ensuring smooth running of all desktop applications, workstations, and related equipment. Troubleshooting issues raised, responding quickly and effectively to artists to ensure they have an uninterrupted working experience.

· Setting up accounts for new starters and closing accounts for leavers.

· Ensuring kit is prepped for new starters in a timely manner.

· Complete appropriate paperwork to log and process equipment loaned out to new starters and managing the return of equipment for leavers.

· Associate/Bachelor’s Degree or Diploma in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.

· 2+ year of IT Support, network administration or system administration experience

· Proficient knowledge and experience with Windows 10, 365, MS Office Shop and basic ticketing systems

· Knowledge of system security and data backup/recovery

· Excellent problem-solving skills, PC/OS/Software troubleshooting skills

· Familiarity with Windows/Linux Server environments

· Ability to use and manage Office 365, Mimecast, phishing protection, Sophos Anti-Virus, etc.

· Excellent verbal and written communication skills

· A desire to help others, outstanding attention to service and creating a positive experience

· Ability to work independently and within a team environment

· Problem solver and a self starter

About Pixomondoand our Innovation Lab Team

PXO, a Sony Pictures Entertainment company, creates industry-leading Visualization, VirtualProduction,and Visual Effects for premium Film and Episodic content. Through its 23-year history, the Oscar,BAFTA,&Emmy-winningcreative and technology company has been a trusted partner for storytellers and showrunners worldwide

PXO’s Innovation Lab is where the future of content creation is being built. Backed by Sony and powered by a world-class team of disruptors, this high-tech hub explores emerging technologies like AI, machine learning, real-time engines, robotics, and new media workflows.

We’re not just redefining how VFX and animation are made, we’re shaping the next wave of storytelling across all mediums. Our team thrives on experimentation, rapid prototyping, and pushing the boundaries of what’s possible, using cutting-edge hardware and software to challenge industry norms and invent bold new ways to create."

Why Join Us?

• Work at the cutting edge of AI and web technology.
• Build real-world, user-facing AI experiences—not just chatbots.
• Collaborate with a world-class team of AI, product, and platform engineers.
• Enjoy a flexible, creative, and fast-paced environment with lots of ownership.

Individual salaries within this range will be dependent upon skills, experience, and qualifications. Benefits may vary by location due to regional regulations and company policies.

Pixomondo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

PXO does not accept resumes from recruiters. Unsolicited resumes are accepted directly from candidates only. PXO will not pay any fees associated with unsolicited resumes.