Senior IT Specialist

Dialogue; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior IT Operations & Security Specialist to enhance their IT services and security frameworks. This pivotal role involves providing advanced support, managing operational processes, and leading IT projects that drive efficiency and security. With a commitment to bilingual communication and a focus on operational excellence, this position offers a unique opportunity to contribute to a transformative health platform. Join a dynamic team that prioritizes well-being and fosters a collaborative environment, where your expertise will make a significant impact on the organization's success.

Benefits

Fully funded benefits plan

Wellness reimbursement program

4 weeks of vacation

9 wellness days

1 paid volunteer day

Custom learning program

Short and long-term incentive plans

Optional parental benefits program

Group Retirement Savings Program with matching contribution

Qualifications

• 7+ years of IT experience with a focus on security and application support.
• Strong background in incident management and troubleshooting complex systems.

Responsibilities

• Provide Level 2 and Level 3 support for IT systems and security requests.
• Manage operational processes and ensure adherence to SLAs.
• Lead IT projects including system integrations and compliance efforts.

Skills

IT Operations

Security Management

Application Support

Incident Management

Bilingual (French and English)

Troubleshooting

Scripting (SQL)

Technical Support

Tools

Google Workspace

Endpoint Security Systems

MDM Solutions

Cloud Infrastructure

Identity Platforms

Git

Jira

macOS

Job description

Your role as Senior IT Operations & Security Specialist

Reporting to the Manager of IT Operations & Security, your mission is to establish and maintain operational excellence across IT services, technical support, and security domains. You will play a pivotal role in ensuring the reliability, efficiency, and security of our IT infrastructure, contributing significantly to the organization's success.

What you’ll be doing:

• Advanced Support: Provide Level 2 and Level 3 support for applications, IT systems, and security-related requests and incidents, both virtually and onsite.
• Operational Process Ownership: Manage and refine operational processes, including multi-tiered support for IT services, technical application support, and cloud-based SaaS solutions.
• Service Level Management: Monitor and ensure adherence to service level agreements (SLAs), collaborating with stakeholders to enhance support and security initiatives.
• Project Management: Lead and execute IT projects encompassing mergers and acquisitions, system integrations, automation initiatives, deployments, and compliance efforts.
• Leadership: Mentor and guide team members, fostering efficiency and maintaining high-quality service delivery.

We'd love to hear from you if you have:

• 7+ years of experience in IT, with a strong background in security and application support.
• Technical skills: Google Workspace, endpoint security systems, MDM solutions, cloud infrastructure, identity platforms, Git, Jira, and macOS. Previous scripting experience and familiarity with programming languages such as SQL are highly desirable.
• Expertise in: incident management, request management, and troubleshooting complex distributed systems.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program.
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family.
• 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day.
• A hybrid work approach that involves 3 days per week in our beautiful Montreal office.
• Access to a custom learning program, including an allocated budget for continuous external training.
• Short and long-term incentive plans (on applicable roles).
• An optional parental benefits program.
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms.

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact Community Growth Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].