Senior IT Specialist

Dialogue Health Technologies Inc.; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in virtual care in Canada is seeking a Senior IT Operations & Security Specialist in Montreal. You will be pivotal in ensuring the reliability and security of IT infrastructure, while providing advanced support and process management for necessary IT services. The role requires strong technical skills, project management capabilities, and proficiency in both English and French, ensuring comprehensive operational excellence. Join us in transforming healthcare and creating impactful solutions for clients across Canada.

Benefits

Fully funded benefits plan

4 weeks of vacation

9 wellness days

1 paid volunteer day

Access to custom learning programs

Short and long-term incentive plans

Qualifications

• 7+ years of experience in IT, with a strong background in security and application support.
• Expertise in incident management and troubleshooting complex distributed systems.
• Bilingual communication in French and English is essential.

Responsibilities

• Provide Level 2 and Level 3 support for IT systems and security-related incidents.
• Monitor and ensure adherence to service level agreements (SLAs).
• Lead and execute IT projects for automation and compliance.

Skills

IT security

application support

incident management

troubleshooting

bilingual communication

Tools

Google Workspace

endpoint security systems

MDM solutions

cloud infrastructure

identity platforms

Git

Jira

macOS

Job description

Senior IT Operations & Security Specialist

Your role as Senior IT Operations & Security Specialist

Reporting to the Manager of IT Operations & Security, your mission is to establish and maintain operational excellence across IT services, technical support, and security domains. You will play a pivotal role in ensuring the reliability, efficiency, and security of our IT infrastructure, contributing significantly to the organization's success.

What you’ll be doing :

• Advanced Support : Provide Level 2 and Level 3 support for applications, IT systems, and security-related requests and incidents, both virtually and onsite.
• Operational Process Ownership : Manage and refine operational processes, including multi-tiered support for IT services, technical application support, and cloud-based SaaS solutions.
• Service Level Management : Monitor and ensure adherence to service level agreements (SLAs), collaborating with stakeholders to enhance support and security initiatives.
• Project Management : Lead and execute IT projects encompassing mergers and acquisitions, system integrations, automation initiatives, deployments, and compliance efforts.
• Leadership : Mentor and guide team members, fostering efficiency and maintaining high-quality service delivery.

We'd love to hear from you if you have :

• 7+ years of experience in IT , with a strong background in security and application support.
• Technical skills : Google Workspace, endpoint security systems, MDM solutions, cloud infrastructure, identity platforms, Git, Jira, and macOS. Previous scripting experience and familiarity with programming languages such as SQL are highly desirable.
• Expertise in incident management, request management, and troubleshooting complex distributed systems.

Please note that as we serve customers across Canada, bilingualism is essential for this position . You may be required to communicate in French and English .

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program.
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family.
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day.
• A hybrid work approach that involves 3 days per week in our beautiful Montreal office.
• Access to a custom learning program, including an allocated budget for continuous external training.
• Short and long-term incentive plans (on applicable roles).
• An optional parental benefits program.
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms.

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on :

Impact

Community

Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [emailprotected] .

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Senior It Specialist • Montreal, Montreal (administrative region), Canada