Senior Advisor, IT assistance

Desjardins; Montreal West; On-site; CAD 70,000 - 90,000; Full time

Job summary

Desjardins is seeking a Senior Advisor for IT assistance to lead critical IT support and development initiatives. The role requires a deep understanding of IT applications and project management to ensure seamless operations and enhance organizational productivity. Candidates should have a bachelor's degree and significant experience in IT, alongside strong interpersonal skills.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of six years of relevant experience is required.
• Knowledge of French is mandatory.

Responsibilities

• Provide user support and assistance for IT applications.
• Lead specialized development projects that significantly impact the organization.
• Advise clients and partners on complex projects.

Skills

Interpersonal Savvy

Strategic Mindset

Education

Bachelor's degree in a related field

Job description

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Required

As a senior IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to:

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization.
• Advise your clients and partners to help them position, plan, develop, execute and monitor complex projects and initiatives.
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives.
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies.
• Represent Desjardins’s position when making agreements with external partners and organizations.
  
  

Required

As a senior IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to:

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization.
• Advise your clients and partners to help them position, plan, develop, execute and monitor complex projects and initiatives.
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives.
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies.
• Represent your unit before decision-making bodies.
• Represent Desjardins’s position when making agreements with external partners and organizations.
  
  

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.
  
  

What you bring to the table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
  
  

Interpersonal Savvy, Strategic mindset

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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-06-25

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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