Senior & Intermediate Collections Representatives Wanted

D&A Group Services; Canada; Remote; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive compensation with bonuses

Growth opportunities

Supportive leadership team

Work with leading financial client

Job summary

D&A Group Services in Canada is seeking Senior and Intermediate Collections Representatives to join our growing remote team, supporting a major banking client. You will manage delinquent accounts, negotiate payment arrangements, and maintain documentation.

Candidates must be located in Canada and legally authorized to work. The role offers fully remote work, competitive compensation, and opportunities for growth within a stable, Canadian-owned organization.

Qualifications

• Third-party debt collection experience required.
• Strong communication, negotiation, and customer service skills are essential.
• Knowledge of the DRS collection platform is an asset.
• Excellent attention to detail and documentation practices.
• Ability to work independently in a remote environment.

Responsibilities

• Manage delinquent accounts and negotiate payment arrangements.
• Maintain accurate account documentation.
• Ensure all collection activities comply with applicable laws, client requirements, and company policies.
• Collaborate with banking clients to achieve collection targets.

Skills

Debt collection experience

Negotiation

Customer service

Remote work independence

Job description

D&A Group Services is Growing! Senior & Intermediate Collections Representatives Wanted (Canada Only)

Company Description

D&A Group Services is in an exciting period of growth, driven by expanding client partnerships and increasing demand for our account resolution and customer engagement solutions. As we continue to grow our team and broaden our service offerings, we remain committed to the values that have defined our success for nearly four decades.

Proudly Canadian-owned and operated, D&A Group Services has been delivering results-driven solutions since its incorporation as D&A Collection Corporation in 1988. Originally established as a third-party collection agency, we have evolved to provide a comprehensive range of services, including first-party and third-party collections, cure programs, and early-out solutions across multiple industries.

Our customer-centric approach focuses on delivering effective, respectful, and compliant resolution strategies that help consumers regain financial stability while supporting our clients' performance objectives. At D&A Group Services, we are committed to creating positive outcomes for consumers and clients alike.

D&A Group Services - Support That Works.

Role Description

We are currently seeking Senior and Intermediate Collections Representatives to join our growing team in a full-time remote capacity, supporting one of Canada's major banking institutions.

Successful candidates will be responsible for managing delinquent accounts, negotiating payment arrangements, maintaining accurate account documentation, and ensuring all collection activities are conducted in accordance with applicable legislation, client requirements, and company policies.

Location & Eligibility Requirement

Due to contractual obligations and data security requirements associated with our banking clients, applicants must be physically located in Canada and legally authorized to work in Canada. Candidates residing outside of Canada will not be considered for these positions.

Qualifications

• Previous third-party debt collection experience
• Strong communication, negotiation, and customer service skills
• Knowledge of the DRS collection platform is considered an asset
• Excellent attention to detail and documentation practices
• Ability to work independently in a remote environment

Why Join D&A Group Services?

• Fully remote work environment
• Competitive compensation and bonus opportunities
• Ongoing growth and advancement opportunities
• Supportive leadership team
• Opportunity to work with leading financial institution clients

Compensation

Negotiable. We offer a highly competitive compensation package, including performance-based incentives, commensurate with experience.