Senior Insights Analyst

407 ETR Concession Company Limited; Vaughan; On-site; CAD 100,000 - 135,000; Full time

Job summary

407 ETR in Vaughan is seeking a Senior Insights Analyst to leverage data to create actionable insights that support ongoing data science work. The successful candidate will collaborate with stakeholders, analyze customer behavior, and design dashboards.

Key qualifications include at least 5 years of analytics experience, proficiency in SQL, and familiarity with BI tools such as Tableau or PowerBI. The role is integral to fostering data-driven decision-making within a dynamic team environment.

Qualifications

• Minimum of 5 years' experience working on analytics projects focusing on customer insights.
• Strong experience in customer analysis and mentoring junior team members.
• Experience designing and analyzing quantitative/qualitative data.

Responsibilities

• Assemble and analyze data to understand customer behavior.
• Design, build, and deploy dashboards for stakeholders.
• Present key insights and analysis clearly.

Skills

Customer analysis

SQL

Presentation skills

Business analysis

Statistics

Research

Education

University degree in Business, Engineering, Statistics, Mathematics, or Computer Science

Tools

Tableau

PowerBI

QGIS

Python

R

Job description

Title: Senior Insights Analyst

Department: Data Science and Analytics

Location: 6300 Steeles Ave West, Woodbridge

Total Potential Compensation: $100,000-$135,000

Position Summary: The successful candidate will assist in leveraging customer, digital and transportation datasets to create insights for the development to support ongoing data science work at 407ETR. The incumbent will support analysis of customer behavior, surveys, and training and enablement of dashboard building and designs, while managing relationships with internal stakeholders to bring actionable data‑driven solutions. This position is part of a highly collaborative and energetic team in a start‑up minded environment.

Responsibilities

• Assemble and analyze data to understand customer behavior of existing 407 ETR data, external data sources and emerging sources to help the business answer key questions that will help grow the business.
• Undertake analysis of targeted customer groups (segments).
• Design, build and deploy dashboards for stakeholders.
• Utilize geospatial analysis to provide market insights across the GTHA.
• Understand business stakeholder’s issues and create valuable insight and analysis designed to help stakeholders tackle the issues.
• Provide strong mentoring and leadership skills to support and coach junior members on statistical techniques and experimental design.
• Provide additional business insight and modeling support to data science team including advanced modeling.
• Raise awareness and action of data science and analytics within the company to help focus on fact‑based decisions.
• Present key insights and analysis in a clear and concise manner.
• Plan and conduct training workshops.

Qualifications

• A University degree in Business, Engineering, Statistics, Mathematics, or Computer Science.
• Minimum of 5 years' experience working on analytics projects focusing on customer insights, A/B testing, survey analysis, and dashboard development.
• Experience designing and analyzing quantitative and qualitative data with focus on understanding attitudes, opinions and behavior.
• Experience building and supporting the training of others on using BI tools to drive insights.
• Well‑developed business analysis, research and creative problem‑solving skills.
• Proven organizational, planning and project management experience.
• Highly collaborative team player with an entrepreneurial attitude.
• Strong experience in customer analysis.
• Strong business knowledge related to 407 ETR’s customer base.
• Strong communication skills and work ethic.
• Experience with SQL is required.
• Familiarity with Tableau or PowerBI is preferred.
• Familiarity with Python or R is an asset.
• Familiarity with QGIS is an asset.
• Excellent presentation skills.
• Strong visualization skills.
• Knowledge about GTHA environment (travel patterns, road alternatives etc.).

About 407 ETR: 407 ETR is an all‑electronic open‑access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 407 International Inc. is the sole shareholder of 407 ETR.

We are actively seeking to fill this role as it is a current vacancy.

At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals and firmly believe that our individual differences make us stronger as a whole. Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive. Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.