Infrastructure Support Engineer

Atlas Technologies, Inc.; Canada; Remote; CAD 70,000 - 110,000; Full time

Job summary

An innovative company is seeking a passionate Infrastructure Support Engineer to join their remote team. This role involves troubleshooting enterprise network issues for Military Treatment Facilities worldwide, ensuring service continuity, and providing tier III support. Ideal candidates will have extensive experience with network devices, protocols, and a strong sense of urgency. Join a supportive environment that values collaboration and offers opportunities for personal and professional growth. If you're ready to make a positive impact in a dynamic setting, this is the perfect opportunity for you.

Benefits

Generous benefits package

Competitive salary

Opportunities for professional growth

Inclusive workplace culture

Qualifications

• 6+ years of experience supporting large network infrastructures.
• Strong knowledge of routers, switches, and firewalls.

Responsibilities

• Troubleshoot enterprise network issues for Military Treatment Facilities.
• Provide tier III help desk support and document actions.

Skills

Network Troubleshooting

TCP/IP

Routing Protocols (OSPF, BGP)

Access Control Lists

Layer 2 Switching

Packet Analysis

Education

Bachelor of Science in Computer Science

Tools

Cisco Switch 4500X

Cisco Switch 9000 Series

Palo Alto Firewall PA-5050

Job description

Career Opportunities with Atlas Technologies, Inc.

Atlas Tech, a rapidly expanding company supporting the US Military and other Government entities, is seeking a passionate, flexible, highly motivated team player to join our group of Information Technology professionals. If you are comfortable in intense fast paced environments, can think on your feet, and excel in team-based collaborative efforts, then this may be the right fit for you.

We are seeking an Infrastructure Support Engineer to independently troubleshoot enterprise network issues to ensure continuity of service for customers for all Military Treatment Facilities(MTF) in the Defense Health Agency (DHA) Enterprise worldwide.

**THIS IS A 100% REMOTE POSITION**

You Will:

• Evaluate circumstances, and identify root causes, and develop a plan for resolution.
• Provide tier III help desk support for all tenants in the DHA network.
• Triage issues and resolve and/or assign to the appropriate network teams for remediation.
• Support all MTFs in the DHA enterprise and be responsible for troubleshooting issues with network devices.
• Engage with the customer on a daily basis.
• Engage with internal and external customers to provide solutions to network issues.
• Troubleshoot issues with a variety of different network devices and protocols.
• Work in a team setting and make recommendations related to troubleshooting, device configuration, and documentation.
• Document projects, support actions, and other administrative artifacts to serve as reference material for related support activities and management staff.
• Ensure incidents and service requests adhere to established service level agreements.
• Understand complex networks and utilize the latest practices and principles to resolve issues.

You Have:

• A minimum of a Department of Defense (DoD) Active Secret level Security Clearance.
• 6+ years’ relevant experience in supporting a large network infrastructure.
• A strong knowledge of Routers, Switches, Firewalls, and Virtual Private Network devices.
• A good understanding of TCP/IP regarding routing and subnetting.
• Experience with the following Network protocols and services:
  • Routing Protocols (OSPF, BGP)
  • Access Control Lists
  • Layer 2 Switching
  • Spanning Tree
  • Packet Analysis
• Experience with the following a plus:
  • Cisco Switch 4500X
  • Cisco Switch 9000 Series
  • Palo Alto Firewall PA-5050
• Other requirements:
  • A strong sense of urgency including self-governance on task priority.
  • Must be willing to work shifts to cover a 24x7 operational environment.

Certifications:

• Security Certification (CySA+, GICSP, GSEC, Security+ CE, or SCCP)

Education:

• Bachelor of Science degree in Computer Science or a related discipline is preferred.

Want to hear more? Read on to see what our Team Members say about their experience:

“Atlas Tech has the culture, trust, and fairness that you expect of the best of communities. I feel lucky to be part of their amazing journey of growth as a standout organization.” - Syed

“You are not just a number here at Atlas. I have been with Atlas for over 13 years now I can say that Atlas displays a genuine interest in its employees. This is evidenced in its commitment to mentoring every employee and providing educational paths for each employee’s personal and professional growth within the company.” - Ian

Atlas Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected.

Accessibility & Accommodations

Atlas Tech strives to make our website, www.atlas-tech.com , accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at [e-mail].

This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.