Senior Implementation Manager

Provision Analytics; Calgary; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Medical & dental benefits

Health spending account

15 vacation days

Employee Stock Ownership Plan (ESOP)

Device choice (Mac or PC)

Team events

Job summary

Provision Analytics seeks a Senior Implementation Manager to lead onboarding and implementation for our largest, most complex clients. You will own the project plan, coordinate multi-disciplinary teams, and guide adoption to ensure successful go-lives and long-term value.

Based in Calgary with a hybrid schedule (two days per week in the office), you will shape delivery practices as we scale, maintain executive relationships, and translate client needs into actionable configuration guidance.

Qualifications

• 3-5+ years delivering software/SaaS implementations to enterprise clients.
• Proven track record managing complex multi-phase client engagements.
• Exceptional stakeholder management and communication, including executive-level presentations.
• Strong organizational discipline with proficiency in project management tools.
• Ability to translate technical concepts between clients and internal teams.

Responsibilities

• Lead onboarding and implementation for enterprise clients from discovery to go-live.
• Own onboarding journey end-to-end: kickoff, reviews, training and go-live sessions.
• Guide configuration teams translating client requirements into solutions.
• Manage multiple concurrent onboarding projects with clear timelines and reporting.
• Provide training to clients in online, in-person, and via training materials.
• Travel to client sites in North America up to 20-25%.

Skills

Project management

Stakeholder management

Client communication

Cross-functional collaboration

Technical communication

Tools

PM tools

Job description

We are seeking a Senior Implementation Manager to lead the onboarding and implementation of our largest, most complex client engagements, taking each account from signed deal through discovery, configuration, training, and go-live. This role is the engine of our onboarding process: you'll own the project plan, coordinate the people and pieces needed to deliver on time, and make sure every client starts strong. Once accounts are live, you'll continue to own key relationships, guiding adoption and long-term success. Because you'll be working with our most strategic accounts, you'll also play a hands‑on role in shaping and improving how our onboarding and delivery practices operate as we scale. The ideal candidate combines strong project management discipline with outstanding relationship and communication skills, and is comfortable translating between client needs and technical configuration.

This role is based in Calgary, working from our office two days per week.

RESPONSIBILITIES

Onboarding & Implementation Leadership

• Lead the discovery process for enterprise implementations, including requirements gathering, scope alignment, timeline development, and resource coordination (Note: This role does not involve managing developers. This is focused on implementing the software we have with our clients.)
• Own the onboarding journey end to end, running kickoff, review, training, and go-live sessions tailored to each client's size, structure, and program scope
• Guide the configuration team in translating client requirements into effective solutions, and assist with technical configuration where needed
• Manage multiple concurrent, multi-phase onboarding projects with substantial scope, keeping timelines, documentation, and status reporting on track
• Provide training to clients in a variety of formats (online, in‑person, and through developing training materials)
• Travel to client locations primarily within North America (up to 20‑25%)

Account Ownership & Client Success

• Continue to own the relationship for a portfolio of key accounts post go‑live, acting as their primary point of contact through ongoing adoption
• Serve as a trusted advisor, providing strategic guidance on best practices, adoption, and how to get the most value from the platform
• Drive long‑term retention and growth by monitoring adoption, surfacing opportunities, and running executive check‑ins and business reviews
• Manage client expectations and maintain clear, proactive communication throughout the engagement

Cross‑Functional & Process

• Coordinate cross‑functional teams, including Business Analysts and Product, to ensure timely delivery and a high‑quality client experience
• Act as the liaison between clients, internal teams, and stakeholders, conducting regular meetings to maintain alignment and gather feedback
• Contribute to building and refining our onboarding playbook, tools, and processes as the team grows

REQUIREMENTS

• 3‑5+ years of experience delivering software or SaaS implementations to enterprise clients, in an implementation, project management, or client success capacity
• Proven track record managing complex, multi‑phase client engagements or implementations, often several at once
• Exceptional stakeholder management and communication skills, including the ability to present effectively to executive teams
• Strong organizational and project management discipline, with proficiency in project management tools
• Ability to communicate technical concepts, including data and integration topics, clearly between clients and internal teams
• A proactive, ownership‑driven mindset and comfort operating in a growing, evolving environment

Preferred

• Background in food safety or quality assurance (HACCP, SQF, BRC, etc.), strongly preferred
• Prior experience in an Implementation, Client Success, or Account Management role
• Language proficiencies beyond English (Spanish, French)
• Experience with remote software deployments or large multi‑site rollouts

WORK ENVIRONMENT

• Based in Calgary, working hybrid with two days per week at our office (a historic brick loft in Inglewood with free parking)
• Take care of your health with medical, dental and health spending account benefits
• 15 vacation days
• Employee Stock Ownership Plan (ESOP) eligible based on performance
• Choose your device type (some of us are Mac people, some of us just want to PC)
• Have some fun getting to know your coworkers through company events and socials, both virtually and in person

ABOUT US

Provision is a food safety software platform dedicated to helping fresh produce operations streamline compliance documentation and leverage data insights to improve safety and quality outcomes. Since 2018, hundreds of global operations have embraced our solutions, earning us accolades like the AgSharks 2023 Audience Choice Award and the 2024 AgTech Breakthrough Award. Join us as we make food safer, daily.

We appreciate the interest of all candidates, however, only those selected for an interview will be contacted.