Senior IAM Systems Support Analyst

RBC; Vancouver; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

RBC is seeking a Senior Technical Systems Analyst to deploy and support Customer Identity and Access Management Services. The ideal candidate will have extensive experience with IAM solutions like Okta and Azure AD, and will be responsible for incident management, risk compliance, and collaborating with various teams to ensure system integrity and security.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program in financial services

Opportunities for career growth

Qualifications

• 3-5 years of Technical System Analyst experience.
• Experience implementing and supporting IAM applications.
• Strong knowledge in the installation and configuration of complex systems.

Responsibilities

• Joint primary and on-call support, troubleshooting incidents.
• Deploying code to supported environments.
• Collaborate with engineering and architecture teams.

Skills

Critical Thinking

Cyber Security Management

Decision Making

Group Problem Solving

Information Security Management

IT Security Architecture

Education

Bachelor’s degree in computer science or equivalent work experience

Tools

Okta

Entra ID (Azure AD)

Jenkins

JIRA

Confluence

Job description

Job Summary

As the Senior Technical Systems Analyst, you will be responsible for deploying and supporting Customer Identity and Access management Services within RBC and its subsidiaries using Okta and entra ID (Azure AD). The ideal candidate is passionate about technology and cybersecurity with experience in Identity and Access Management (IAM) and direct knowledge and experience with the configuration and deployment of large scale enterprise solutions including infrastructure, application, and vendor support services.

Job Description

What will you do?

• Incident Management: Joint primary and on call support, troubleshooting and performing root cause analysis of incidents.
• Risk & Compliance: Server migrations ongoing & upcoming Software upgrades
• Change Management: Deploying code to supported environments
• Participate in new project initiatives
• Document internal application support procedures for improved service delivery and resiliency
• Interface with vendor support processes and contacts when additional technical support is required
• Collaborate effectively with development teams by identifying defects and opportunities for automation and enhancements
• Participate in architecture and design discussions around solutions and enhancements
• Collaborate with engineering, architecture and infrastructure SME’s to ensure that all aspects of the IAM solution architecture are defined and elaborated
• Build and maintain test and production environments including but not limited to: ensuring RBC required patching is maintained, ensuring currency on applications including testing, hotfixes and service packs, and support application integrations
• Support all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement forpost-production application regression testing
• Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques

What do you need to succeed?

Must-haves

• Bachelor’s degree in computer science or equivalent work experience
• 3-5 years of Technical System Analyst experience with strong knowledge in the installation, configuration, and support of highly scalable and complex systems including front-end servers, web servers, back-end servers and databases, and application interfaces
• 3-5 Years experience implementing and supporting Identity and Access Management applications like Okta and Entra ID (Azure AD)
• Experience troubleshooting system issues in complex environments (servers, firewalls, etc.)
• Experience with server-side technologies including caching, asynchronous processing, and multi-threading
• Understanding and Cybersecurity best practices and principles such as confidentiality, integrity, and availability of information and systems
• Excellent communication skills, both verbal and written
• Highly motivated with the ability to work independently and effectively manage multiple priorities
• Quick learner with ability to pick up new technologies/skills and business knowledge

Nice-to-have

• Knowledge of RBC provisioning processes
• Exposure to Authentication and Authorization applications like Okta or Azure AD .
• DevOps experience with continuous integration/delivery best-practices, technologies, and tools such as Jenkins, Nexus, JIRA, and Confluence
• Industry related certification – CISSP
• Agile development practices experience
• Knowledge of financial services business line(s) and associated applications and processes
• IT standards, methodologies, and audit requirements

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

#LI-POST

#LI-HYBRID

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Critical Thinking, Cyber Security Management, Decision Making, Group Problem Solving, Information Security Auditing, Information Security Management, Information Technology Security, IT Security Architecture

Additional Job Details

Address:

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-05

Application Deadline:

2025-05-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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