Senior Fraud Analyst Rogers

Rogers Communications, Inc.; Toronto; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Stock options

Volunteer time off

Employee discounts

Leadership development

Job summary

Rogers Bank, a subsidiary of Canada’s leading wireless, cable and media company, seeks a Senior Fraud Analyst to drive trend analysis and actionable insights to reduce fraud losses. You’ll partner with Fraud Strategy, Operations, Finance, and Risk teams to optimize detection platforms and reporting.

Toronto-based, full-time role with strong data analytics emphasis. The ideal candidate has a quantitative degree and hands-on experience in SQL, Python, Power BI, and fraud systems, delivering

Qualifications

• University-level degree in Mathematics, Statistics, Data Science, CS, or related quantitative field.
• Experience in data analytics within financial services or credit card industry.
• Proficiency in SQL, Python, Power BI and Excel for data extraction, analysis and visualization.
• Experience building performance dashboards and scorecards.
• Ability to derive insights and actionable recommendations from data.
• Experience with scheduling/report automation to improve efficiency.

Responsibilities

• Analyze fraud data to identify trends and provide actionable recommendations to reduce loss.
• Monitor fraud losses, transactions, and key metrics; investigate unusual patterns.
• Collaborate with Fraud Ops, Finance, Acquisition, Credit Risk and vendors to align data needs.
• Develop and optimize reporting processes, including automation of data validation and scripts.
• Translate business requirements into data solutions and dashboards.
• Support delivery of new system capabilities to enhance fraud prevention.

Skills

Fraud analysis

Trend analysis

Data analytics

SQL

Python

Power BI

Excel

Education

University degree in Mathematics/Statistics/Data Science/CS

Tools

TSYS TS2

CardGuard

Determinator

Broadcom Arcot

MasterCard Connect

Job description

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Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for:

As a key member of the Fraud Strategy team, the Senior Fraud Analyst performs detailed trend analysis and makes business critical recommendations to enhance performance and reduce fraud loss exposure for both external and internal fraud so that the Bank operates within its risk appetite.

The role proactively evaluates program performance, with the goal of identifying and assisting in the delivery of process improvements to drive operational efficiencies, new system capabilities, and enhanced service delivery to Rogers Bank customers.

What you'll do:

• Assist in the development and performance monitoring to optimize fraud prevention and detection while maintaining a balanced approach between mitigation and risk appetite
• Proactively identifies trends, draws meaningful conclusions, and delivers change recommendations at a strategic and tactical level.
• Develop strong knowledge of fraud delivery platforms to articulate enhancement requirements based on industry best practices and business needs, ensuring that solutions are operationally and technologically sound and can be integrated into business processes.
• Leverage industry tools and provide insights to monitor and minimize fraudulent credit card transactions across the entire account life cycle, including originations, authorizations and account reissue.
• Perform regular analysis of fraud losses, transaction activity, and monitor fraud-related metrics and investigate unusual trends, data discrepancies to identify key drivers, emerging risks, and opportunities for fraud prevention.
• Assist with developing, analyzing, distributing fraud reporting, and translate business requirements into data solutions and provide results with meaningful and actional information
• Support the development and improvement of reporting processes, including data validation, script automation, and enhancements to reporting efficiency and accuracy.
• Partner with cross-functional teams, including Fraud Operations, Finance, Acquisition, Credit Risk, third-party vendors to support data and reporting needs, identify and address emerging threats and provide data-driven analytics and insights.

What you’ll bring:

• University or master’s degree in Mathematics, Statistics, Data Science, Computer Science, or related quantitative discipline
• Demonstrated work experience in data analytics, business intelligence, financial services, or credit card industry. Working knowledge of TSYS TS2, CardGuard, Determinator, Broadcom/Arcot, MasterCard Connect system, and credit card fraud detection systems is considered as asset.
• Proficient in utilizing analytical tools and programming languages to perform data extraction, preparation, manipulation, analysis, and visualization, including SQL, Python, Power BI, and Excel, and understanding of relational databases
• Working knowledge of developing performance dashboards, reports, and business scorecards
• Proven Ability to extract and interpret data; Providing meaningful insights and actionable recommendations from data
• Experience in leveraging scheduler programs to automate reporting functions and improve process efficiency
• Detail oriented, analytical, organized, and self-sufficient.
• Ability to adapt and reprioritize in a fast-paced, changing work environment and work on multiple complex initiatives simultaneously

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083), Toronto, ON

Travel Requirements: None

Background Check(s) Required: Criminal Record and Credit Check

Posting Category/Function: Reporting and Analytics & Analyst

Requisition ID: 341254

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Location: Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

• *available for full-time and part-time permanent employees, some restrictions apply