Senior Finance Tech Ops Lead (SAP)

Loblaw Companies Limited; Brampton; On-site; CAD 80,000 - 110,000; Full time

Job summary

Loblaw Companies Limited in Brampton, ON is seeking a Senior Specialist for Technology Operations to ensure the reliability, availability and support of critical Finance applications, including SAP Ariba, SAP Fieldglass and SAP Concur.

You will provide technical support across day-to-day operations, incident resolution and continuous service improvement while working closely with Finance and Procurement stakeholders, internal technology teams, and service partners.

Qualifications

• Strong ITIL-based service management experience across Incident, Problem, Change and Release Management.
• Experience leading major incidents and driving permanent fixes.
• Experience governing onshore and offshore managed service providers with SLA/KPI management and reviews.
• Strong analytical and communication skills; ability to work with technical teams, stakeholders and vendors.

Responsibilities

• Provide application support and service operations using ITIL practices across Incident, Problem, Change and Release Management.
• Own the operational health of Finance applications (SAP Ariba, SAP Fieldglass, SAP Concur) ensuring availability and performance.
• Lead investigation and resolution of complex production issues with root-cause analysis and permanent corrective actions.
• Manage onshore and offshore partners, ensuring SLA/KPIs and service quality.
• Collaborate with Finance, Procurement and Technology teams to troubleshoot issues and support changes, upgrades and integrations.

Skills

ITIL

Incident management

Problem management

Change management

Release management

Root-cause analysis

Vendor management

SAP Ariba

SAP Fieldglass

SAP Concur

Communication

Collaboration

Education

Finance degree or equivalent experience

Tools

SAP Ariba

SAP Fieldglass

SAP Concur

ITIL tools

Job description

Loblaw Companies Limited in Brampton, ON is seeking a Senior Specialist for Technology Operations to ensure the reliability, availability and support of critical Finance applications, including SAP Ariba, SAP Fieldglass and SAP Concur.

You will provide technical support across day-to-day operations, incident resolution and continuous service improvement while working closely with Finance and Procurement stakeholders, internal technology teams, and service partners.