SAP Support Analyst

Galent; Toronto; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A technology services company located in Toronto is seeking an Associate with expertise in SAP Ariba support. The role involves delivering technical support, troubleshooting incidents, and collaborating with cross-functional teams. Ideal candidates should have 7–8 years of relevant experience and strong analytical skills. This is a contract position in a hybrid work environment.

Qualifications

• 7–8 years of experience in SAP Ariba support and technical analysis.
• Strong knowledge of Ariba modules (Sourcing, Contracts, Buying & Invoicing) and SAP ECC/S4 integration.
• Ability to read tables, analyze data, and troubleshoot mapping issues.

Responsibilities

• Deliver Level 2/3 support for SAP Ariba modules.
• Troubleshoot complex incidents and service requests.
• Collaborate with procurement, finance, and IT teams.

Skills

SAP Ariba support

Technical analysis

Data migration

Troubleshooting

Analytical skills

Communication skills

Tools

SQL

SAP ECC/S4

Job description

Job Overview

Location: Toronto, ON (Hybrid 2-3 days onsite)

Key Responsibilities

• Deliver Level 2/3 support for SAP Ariba modules (Sourcing, Contracts, Buying & Invoicing).
• Troubleshoot and resolve complex incidents, service requests, and integration issues between SAP Ariba and SAP ECC/S4.
• Perform technical analysis: read and interpret SAP tables and Ariba data structures; validate data mapping and ensure successful execution of data migration jobs; gather and analyze business requirements for small‑scale changes; configure workflows, approval rules, templates, and custom fields in Ariba; conduct testing (unit, integration, UAT) and coordinate deployment.
• Collaborate with procurement, finance, and IT teams to ensure smooth operations.
• Work with SAP/Ariba support teams for escalations, patches, and upgrades.
• Maintain detailed documentation and knowledge base for recurring issues and enhancements.
• Ensure compliance with TD Bank’s security, governance, and audit standards.

Required Skills & Qualifications

• 7–8 years of experience in SAP Ariba support and technical analysis.
• Strong knowledge of Ariba modules (Sourcing, Contracts, Buying & Invoicing) and SAP ECC/S4 integration.
• Ability to read tables, analyze data, and troubleshoot mapping issues.
• Hands‑on experience with data migration, data mapping jobs, and integration troubleshooting.
• Excellent problem‑solving, analytical, and communication skills.
• Ability to work in a fast‑paced, regulated environment.

Nice-to-Have

• Proficiency in SQL or similar query tools for data validation.
• Experience in financial services or banking domain.
• Familiarity with procurement compliance requirements.

Seniority Level

Associate

Employment Type

Contract

Job Function

Business Development

Industries

Technology, Information and Internet