Senior Field Solutions Engineer

Miovision; Kitchener; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health benefits

RRSP Matching Plan

Flexible vacation policy

Remote work allowance

Job summary

A leading technology company in Kitchener is seeking a Senior Field Solutions Engineer to drive software growth through customer engagement and technical consultancy. The role involves supporting major North American cities with customized solutions across various agencies, including traffic and transit services. Ideal candidates have 8+ years of technical experience and a bachelor's degree. The position offers comprehensive health benefits and flexible work options.

Qualifications

• 8+ years of technical experience with a strong understanding of network products.
• Ability to travel internationally for on-site client consulting.
• Experience with business case development and process mapping.

Responsibilities

• Support agencies to adopt solutions and maximize product value.
• Document gaps between current and desired customer states.
• Design and manage product demonstrations and pilot installations.
• Build relationships as a customer advocate to resolve complex issues.

Skills

Technical experience with network products

International travel for client consulting

General consulting skills

Systems implementation skills

Analytical problem solving

Understanding of product development processes

Education

Bachelor’s degree or recognized equivalency

Job description

Overview

Senior Field Solutions Engineer at Miovision. Miovision is a global industry-leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations optimize their road networks. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.

Position Summary

Reporting to the Director, Solutions Engineering, the Senior Field Solutions Engineer (FSE) is a technical industry expert who drives software growth by developing technical and operational relationships with customers to support their adoption of Miovision's solutions. The Senior FSE will integrate into the daily operations of agencies, supporting complex proof of concepts and ongoing initiatives to maximize product value and adoption. This role is specifically assigned to the Focus account segment, targeting the top 20 major North American cities. Within these accounts, this role focuses on expanding beyond the immediately available applications to provide a level of solutions architecture development with the agency. This expert will integrate with and influence the product roadmap by working closely with the product leaders to support large deal acceleration and smart city integrations.

Key Accountabilities

This role is split across two key account segments: Direct Account Support (Focus Accounts) and Regional Focus Accounts.

• Direct Account Support
  • You will support a city-wide scope, working across key services like Traffic, Transit, Fire, Police, and adjacent services like snow plow and mobility teams. There is a focus on building a cohesive integrated city architecture.
  • Technical consultancy and supporting the sales process
    • You'll serve as a key technical consultant, deeply understanding the current systems and tools within each account's ecosystem. You'll identify and document gaps between the current and desired customer state, creating a plan of action and recommendations for a successful transition to the desired state outcome, with support from internal Miovision teams and our partners. You'll also document product and feature needs to support design prioritization.
  • Solution scoping and design
    • You will support solution design, technical documentation, and the implementation plans for new integrations. As accounts evolve, you'll continuously scope out future integration opportunities with both Miovision products and 3rd party systems.
    • You'll facilitate collaboration by establishing a clear framework for contributions from various departments and will work alongside project management teams to monitor the progress and implementation of initiatives.
  • Pilots and product demonstrations
    • You will design and manage all product demonstrations, highlighting the value of our software and applications, as well as taking ownership of pilot installations.
  • Product approval and specification process
    • With support from the APL team, you'll work to achieve product approvals and partner with customers and prospects to update their ITS specifications to incorporate Miovision's Master Specification.
  • Complex issue resolution and customer advocacy
    • You will support the resolution of complex product issues that could impact purchases or renewals, acting as a customer advocate to ensure a smooth experience. You'll build strong relationships with Miovision's product and support teams to address ongoing operational issues and potential product deficiencies.
  • Proof of value documentation
    • You will play a key role in documenting proof of value. By building success within key accounts, you'll create product advocates and champions who can be leveraged for case studies, references, webinars, and our account-based marketing program.
• Regional Focus Accounts
  • You will focus on targeting new agencies within these accounts, bringing together a cohesive, cross-department city solution architecture to expand Miovision's value.
  • Technical strategy leader
    • You will support and manage the Regional FSEs in these accounts, driving pilots to achieve massive proof of value. Your leadership and strategy will be essential, as the Regional FSE's focus is spread across a larger region.

Skills/Qualifications

• Bachelor’s degree or recognized equivalency.
• 8+ years of technical experience with a strong understanding of network products.
• Ability to travel internationally for on-site client consulting.
• Experience with general consulting skills, including team facilitation, business case development, business analysis, process mapping and redesign.
• Strong systems implementation skills, including requirements analysis, conceptual design, configuration, testing, training, change management, and support.
• An analytical nature with the ability to solve complex business issues.
• Basic understanding of product development and engineering processes.

Benefits

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our RRSP Matching Plan
• Time to Recharge: Truly unplug with our Mio-Days (we turn every long weekend into a 4-day weekend!), a December holiday shutdown, and a flexible vacation policy
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing