Senior Facility Manager — Client Portfolio Leader

BGIS; Winnipeg; On-site; CAD 84,000 - 106,000; Full time

Job summary

BGIS is seeking a Facility Manager III to ensure that client facilities are operated and maintained cost-effectively, safely, and efficiently under the Statement of Work. This role serves as BGIS's primary representative with clients and tenants, managing a portfolio across Canada for a specific client base.

The position emphasizes budgets, financial tracking, and high-touch service, with responsibilities including coordinating with subcontractors, maintaining safe building operations, and

Qualifications

• Five to ten years’ experience in a property/facility management environment.
• Excellent communication and relationship management skills.
• Self-starter, willing to learn, able to work independently.
• Excellent business management/development skills.
• Excellent at planning and organising.
• Knowledge of building standards and requirements.
• Strong analytical and problem-solving skills.
• Superior communication and facilitation skills required to advise and influence client.
• Strong technical knowledge.
• Ability to multitask and meet strict deadlines under pressure.
• Ability to work in a high touch environment with high client expectations.

Responsibilities

• Is the single point of contact for a portfolio of properties and all facility related requests.
• Manages customer relationships and provides proactive communications.
• Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
• Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
• Responds to incidents and ensure timely resolution of facility requests with insightful & proactive communication with concerned parties.
• Coordinates with third parties, internal concerned parties, and client concerned parties to ensure that solutions are holistic, timely, cost effective and relevant to end user needs.
• Provides a "white glove" service level and experience for a portfolio of properties with a high touch need.
• Effectively manages escalations with a sense of urgency congruent with client expectations.
• Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital project expenditures) and be able to defend the logic to superiors and clients.
• Using financial reports, perform monthly budget, analyse and re-forecast allocations as necessary.
• Meet annual targets as per contractual performance indicator.

Skills

Facility management experience

Communication skills

Budget management

Leadership

Multitasking

Education

IFMA Certified Facility Manager

Institute of Real Estate Management CPM

BOMI Facility Management Administrator

BOMI Real Property Administrator

Job description

BGIS is seeking a Facility Manager III to ensure that client facilities are operated and maintained cost-effectively, safely, and efficiently under the Statement of Work. This role serves as BGIS's primary representative with clients and tenants, managing a portfolio across Canada for a specific client base.

The position emphasizes budgets, financial tracking, and high-touch service, with responsibilities including coordinating with subcontractors, maintaining safe building operations, and