Senior Facilities Manager

Jones Lang LaSalle Incorporated; Toronto; On-site; CAD 105,000 - 142,000; Full time

Job summary

JLL is seeking a Senior Facilities Manager for the Amazon Global Real Estate & Facilities account in Toronto. You will oversee high-performing operations across assigned sites, manage FM teams, and ensure regulatory compliance while delivering exceptional client service.

The role emphasizes leadership, stakeholder management, and a strong focus on operational excellence within IFM, with on-site responsibilities at multiple sites and a commitment to safe, efficient facilities delivery.

Qualifications

• 5+ years of Facilities Management experience in corporate offices or commercial real estate environments.
• Ability to interact with senior-level management and manage hard and soft services.
• Ability to work under pressure with minimal supervision.
• Knowledge of building systems (HVAC, electrical, mechanical, plumbing).
• Experience in customer-facing FM services and professional client interactions.
• Ability to plan and manage financials within budget and time constraints.
• Experience with contract management and vendor management; proficiency with MS Office and CMMS.

Responsibilities

• Provide staffing in line with client needs to handle IFM services and KPIs.
• Lead continuous process improvement, cost reduction, and efficiency initiatives.
• Support client initiatives and uphold leadership principles while maintaining client relationships.
• Develop and execute the Team Strategic Plan aligned with organizational objectives.
• Monitor schedules, warranties, asset registers and health & safety compliance across sites.
• Manage local spend, budgets, PO processing, and identify cost savings opportunities.
• Mentor on-site teams to promote engagement and excellence in customer service.
• Ensure effective communications with clients and manage stakeholder expectations.

Skills

Facilities management

Team leadership

Stakeholder management

Budget management

Vendor management

MS Office

CMMS

Building systems

Communication skills

Tools

MS Office

CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Senior Facilities Manager at JLL supporting the Amazon Global Real Estate & Facilities account, you will manage all high-performing operational aspects of the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local regulations while overseeing the teams supporting your area of responsibility including FM, AFMs, Facilities & Engineering Coordinators. This comprehensive facilities leadership role combines operational excellence with strategic client partnership, requiring you to exhibit exceptional customer and stakeholder service and communication as a client-facing professional while supporting the IFM team to ensure clear management and ownership in driving internal operations and delivering services to the highest possible standards within adequate timeframes. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will play a crucial role in JLL's commitment to operational excellence by bringing people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, and ability to proactively support the needs of staff, clients and business partners while ensuring the portfolio workplace delivers a great experience for visitors and staff. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will oversee some remote sites with ownership of multiple sites and people management to ensure satisfied customers throughout your community while supporting each team member's wellbeing and championing inclusivity and belonging across teams.

What your day-to-day will look like:

• Provide appropriate level of staffing in numbers and skill sets in alignment with Client to handle IFM Services, work volume and KPIs while ensuring team capability and development
• Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking to drive operational excellence across the portfolio
• Fully support Client's initiatives in effective and efficient fashion to drive operational excellence and meet leadership principles while maintaining strong client relationships
• Challenge and improve all aspects of cost and performance of business while developing and executing annual Team Strategic Plan aligned with organizational objectives
• Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers while ensuring Health & Safety compliance and regulatory adherence across all sites
• Proactively manage spend and budget locally in line with JLL policies including processing of PO's, invoices, budgets, and service charges while identifying cost savings opportunities
• Demonstrate leadership, give direction and mentor JLL team on site to promote engagement and excellence in customer service while fostering professional development
• Ensure and facilitate excellent communications with clients according to key stakeholders strategy while maintaining relevant information flow and setting appropriate expectations

Required Qualifications:

• 5+ years of Facilities Management experience including interaction with senior-level management and managing hard and soft services in corporate offices or commercial real estate environments
• Ability to react quickly and decisively when faced with problem or issue while working off own initiative with minimal supervision in fast-paced operational settings
• Strong team player with commitment to support colleagues and ability to work under pressure and tight deadlines while maintaining service quality and stakeholder satisfaction
• Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services with strong leadership and supervisory skills to effectively manage technical teams
• Experience in customer facing environment within technical FM services with ability to display initiative, confidence, and professionalism in all client interactions
• Ability to plan and manage financials within budget and time constraints while identifying cost savings opportunities and ensuring fiscal responsibility
• Experience with contract management, vendor management and small capital projects with computer proficiency in MS Office and CMMS or similar facilities management systems

Preferred Qualifications:

• Experience coordinating, participating and engaging with IFM meeting cadence including operational, strategic and best practice forums that drive continuous improvement
• Knowledge of Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance with statutory compliance understanding and regulatory awareness
• Background in Health & Safety during events including contractor supervision and reviewing H&S documentation to ensure safe working environments
• Understanding of office housekeeping and cleanliness delivery to highest standards with soft services functions experience including catering, cleaning, and mail services
• Experience networking with regional workplace experience team to ensure soft services delivered on time, on budget and to quality standards
• Knowledge of benchmarking practices within JLL accounts with proposal improvements capability and innovation identification that enhances service delivery
• Understanding of Client's Rhythm of Business as foundation for enabling information flow and setting stakeholder expectations aligned with business priorities
• Experience developing close working relationships with Client Key Stakeholders, Landlord, Managing Agents and FM vendors to support seamless service delivery

Location: Onsite

Opening Type: Replacement Job

Tags: GREF

Location: On-site –Toronto, ON

Estimated compensation for this position: 104,500.00 – 142,000.00 CAD per year This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.