Senior Dynamics 365 CRM Engineer — Onsite Toronto

Kardow; Toronto; On-site; CAD 110,000 - 170,000; Full time

Benefits offered by this job

CRM Workflows

Hybrid Development

Integration Architecture

Onsite Collaboration

Job summary

Randstad Canada seeks a Senior Software Developer - CRM to configure, extend, and integrate Dynamics 365 solutions for back-office workflows. You will design both low-code and backend components within a cloud-based Microsoft ecosystem, collaborating in an Agile team onsite in Toronto.

The role focuses on configuring advanced case management, agent workspace features, and delivering RESTful Web APIs with .NET technologies. Strong integration experience with enterprise middleware is required.

Qualifications

• Dynamics 365, Power Platform and Dataverse expert (required).
• Experience configuring Dynamics 365 Customer Service Workspace and routing rules (required).
• Proficient in C#, ASP.NET, .NET Core, Web APIs, EF, Azure SQL (required).
• Azure DevOps pipelines, CI/CD deployments and Agile/Kanban tooling (required).
• Experience building Model-Driven Apps, Power Pages, Canvas Apps, PCF controls, Liquid templates (required).

Responsibilities

• Configure, extend, and customize Dynamics 365 Customer Service modules including case management and routing rules.
• Design and build low-code and custom solutions with Power Platform tools.
• Develop backend components, RESTful Web APIs, plugins, and workflows with C#, .NET Core, EF, Azure SQL.
• Configure Dataverse architecture, security roles, and data segregation models.
• Build and maintain CI/CD pipelines and Azure DevOps tasks and boards.
• Collaborate with integration teams to connect Dynamics 365 with external portals via middleware APIs.
• Write technical design specs, system docs, and architecture reviews.
• Actively participate in daily Agile ceremonies and sprint planning.

Skills

Dynamics 365 & Power Platform

Customer Service Workspace

Custom .NET & Web API

Azure Cloud & DevOps tooling

Low-code extensibility

Job description

Randstad Canada seeks a Senior Software Developer - CRM to configure, extend, and integrate Dynamics 365 solutions for back-office workflows. You will design both low-code and backend components within a cloud-based Microsoft ecosystem, collaborating in an Agile team onsite in Toronto.

The role focuses on configuring advanced case management, agent workspace features, and delivering RESTful Web APIs with .NET technologies. Strong integration experience with enterprise middleware is required.