Senior Director, Marketplaces

MarketOnce; Quinte West; On-site; CAD 191,000 - 248,000; Full time

Benefits offered by this job

Competitive base salary

Flexible vacation policy

Health, vision & dental insurance

401k with company contribution

Denver office with commuter benefits

Career progression opportunities

Job summary

MarketOnce is seeking a Director of Marketplaces to lead and grow our Amazon and Marketplaces team. This hands‑on leadership role combines deep marketplace expertise with people development, establishing best practices and scalable processes to build a high‑performing unit.

You will coach a motivated team, set career development plans, and guide hiring, onboarding, and performance management to scale the division.

Qualifications

• 8+ years in Amazon and marketplace management with hands‑on expertise in Amazon Advertising, Seller Central, Vendor Central and retail media.
• Proven leadership of teams with strong retention and career growth, including early‑career members.
• Experience selling agency services: pitches, proposals, and closing new clients.
• Experience owning senior client relationships with brands in the $20M–$200M revenue range.

Responsibilities

• Lead and develop the Marketplaces team, setting standards, best practices, and scalable systems.
• Coach junior team members through hands‑on teaching and regular feedback.
• Define development plans and clear career paths for team growth.
• Hire, onboard, and manage performance to scale the division.
• Serve as the division's subject matter expert across Amazon Advertising and marketplace programs.
• Drive strategy, roadmaps, and growth initiatives for the marketplaces division.

Skills

Marketplace management

Amazon Advertising

Seller Central

Vendor Central

Catalog management

Team leadership

Coaching

Client relationships

P&L management

Job description

About eAccountable:

eAccountable, a MarketOnce Company, is a performance marketing agency with 25+ years of heritage in Affiliate and Performance PR. We drive profitable revenue for growth-focused brands in the $20M to $200M range, with Amazon and Marketplaces, Affiliate, Performance PR, Paid media, GEO/SEO, and Creative under one roof. We are building toward a $20M agency by 2029 and a $100M agency over the next decade. Leading in marketplaces, on Amazon, Walmart, and beyond, is one of our four core growth strategies.

Our values:
Ride or Die: We only win when our clients win.
We Sell: Growth is the North Star for our clients and for us.
Excellence Without Compromise: Elite delivery, data-driven decisions, candid advice.
We Put the “eA” in Team: Collaborative, calm, accountable to each other.

About the Opportunity:

We are hiring a Director of Marketplaces to lead, develop, and strengthen our Amazon and Marketplaces team. This is a hands‑on leadership role for someone who is both a true Marketplace expert and a builder of people. You will set the standard for how our team works, establish the best practices and systems that make great work repeatable, and develop a talented, early‑career team into a group of confident marketplace professionals.

Our current team has dedicated and motivated team members with varying tenure, and they need a leader who will teach, coach, and set them up for long‑term success. Once that foundation is in place, you will guide the division’s next stage of growth.

What You’ll Do:

Team Leadership and Development

• Build a stable, engaged team where people want to stay, grow, and build careers in marketplaces
• Coach and mentor a junior team through hands‑on teaching, regular 1:1s, and real‑time feedback on client work
• Create individual development plans and clear career paths so each team member understands how to grow
• Set clear expectations and roles, run a consistent operating rhythm, and hold the team accountable with fairness and care
• Lead hiring, onboarding, and performance management for the Marketplaces team, building a structure that can continue to scale as the team grows
• Model eAccountable’s core values in every client and team interaction

Best Practices, Systems, and Training

• Establish the standards, SOPs, and playbooks that define how marketplaces work gets done at eAccountable
• Build a structured onboarding and training program so new team members ramp quickly and consistently
• Create quality control and review processes so delivery excellence does not depend on any single person
• Design the division’s structure, roles, and capacity model so workloads are balanced and sustainable
• Document institutional knowledge so expertise stays with the team as it grows.

Marketplace Expertise and Client Delivery

• Serve as the team’s subject matter expert across Amazon Advertising, Seller Central, Vendor Central, catalog, and retail media
• Stay ahead of Amazon platform, advertising, and retail media changes, and translate them into training and updated practices for the team
• Set and uphold the standard for client strategy, communication, reporting, and results across the division
• Act as executive sponsor for key client relationships, leading QBRs and annual planning alongside account leads so the team learns by doing
• Own resolution of escalations and at‑risk accounts, using each as a coaching opportunity for the team
• Partner with Creative, Paid Media, Data, and Affiliate leaders to deliver integrated client outcomes

Strategy and Growth

• Own the marketplaces division strategy, annual plan, and quarterly priorities, tied to retention, quality, and revenue targets
• Build the roadmap for service expansion beyond Amazon, including Walmart and other priority marketplaces, as team capacity allows
• Grow revenue within existing clients by deepening results and identifying expansion opportunities
• Support the new business team as the marketplaces expert in pitches, audits, and proposals
• Manage divisional performance metrics including revenue, margin, utilization, and team retention

What You Bring:

• 8+ years in Amazon and marketplace management, with deep hands‑on command of Amazon Advertising, Seller Central, Vendor Central, catalog, and retail media
• 5+ years directly leading and developing teams with evidence of strong retention and career growth, including early‑career or junior team members
• Proven track record of growing Amazon accounts and total book revenue across key verticals such as Home and Garden, Supplements, and Health and Wellness, with results you can quantify
• Direct experience selling agency services: leading pitches, building proposals, and closing new clients
• Experience owning senior client relationships with brands in the $20M to $200M revenue range
• A track record of building teams people stay on, including hiring, coaching, and managing performance
• Strong commercial judgment: comfortable with P&L, margin, pricing, and capacity decisions

Preferred Experience

• Experience stabilizing a team through a period of turnover or transition
• Walmart Marketplace, Target Plus, or other marketplace expertise
• Additional vertical depth in Beauty and Personal Care, Sports and Outdoors, or Fashion
• Familiarity with EOS or a similar operating system

What We Offer:

• Competitive compensation including base salary range of $135,000-$175,000/yr + uncapped variable compensation; OTE $175,000-$225,000
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k with company contribution
• Beautiful downtown Denver office with company‑paid commuter benefits (parking or RTD EcoPass)
• Opportunity for career progression with plenty of room for personal growth

What to Expect:

• 1st Round: 30-45 minute interview with the Recruiter
• 2nd Round: 45‑minute interview with the Hiring Manager
• 3rd Round: Pre‑interview Assessment + 2 hours of onsite interviews with the Hiring Team

Please note that we are fully onsite work environment, and require daily presence at our LoDo/Union Station office for local Denver candidates. We will secondarily consider exceptional remote candidates, and do not work with outside recruiting agencies.

MarketOnce will accept applications for this role on an ongoing basis.

MarketOnce is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We are committed to hiring individuals based on their skills and qualifications, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We welcome and encourage applications from all backgrounds.