Vice President, Enterprise Crisis & Business Continuity Management

Scotiabank; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Vice President for Enterprise Crisis & Business Continuity Management. This role is pivotal in providing strategic leadership and oversight for operational resilience, crisis management, and compliance within a dynamic financial environment. You will drive the development and execution of the Bank’s resilience program, ensuring the organization can effectively respond to and recover from operational disruptions. This is an exciting opportunity to make a significant impact while working collaboratively across various functions to enhance the Bank's operational capabilities and compliance with regulatory standards. If you are passionate about leading in a high-stakes environment and fostering a culture of resilience, this role is for you.

Qualifications

• 10+ years in operational resilience, business continuity, or related functions.
• Deep knowledge of global regulatory frameworks like PRA and FCA.
• Proven experience in implementing resilience strategies.

Responsibilities

• Lead the Operational Resilience Program and oversee crisis management.
• Ensure compliance with global regulatory expectations.
• Foster a customer-focused, high-performance environment.

Skills

Operational Resilience

Crisis Management

Stakeholder Management

Communication Skills

Risk Mitigation

Project Management

Problem-Solving

Education

Degree in Business

Degree in Risk Management

Degree in Economics

Advanced Degrees or Professional Designations

Job description

Requisition ID: 224579

Join a purpose-driven, results-oriented team within an inclusive, high-performing culture.

Vice President, Enterprise Crisis & Business Continuity Management – 12-MONTH CONTRACT

Purpose

The VP provides strategic direction, leadership, and oversight for Operational Resilience, Crisis Management, and the Escalated Customer Concerns Office. Responsible for designing, developing, and executing the Bank’s Operational Resilience program for the first line, and overseeing Enterprise Crisis Management and Business Continuity Management to ensure compliance with regulations, policies, and procedures. This role ensures the Bank can anticipate, withstand, respond to, and recover from operational disruptions while meeting regulatory expectations, working across business lines, technology, operations, and control functions to embed resilience capabilities.

Accountabilities

Operational Resilience

Planning & Strategy Execution

• Develop methodologies for identifying and managing Critical Business Services and maintain inventory.
• Establish governance, policies, and procedures to drive operational resilience.

Program Implementation & Execution

• Lead all workstreams within the Operational Resilience Program, including the bank-wide rollout of the Fusion tool, development of tracking mechanisms, taxonomy, and training.
• Collaborate with stakeholders to identify Critical Operations and map vulnerabilities for remediation.
• Oversee contingency plans, resilience testing, and lessons-learned exercises.

Stakeholder Engagement & Leadership

• Act as liaison between the first line and risk, compliance, audit functions.
• Partner with technology, cybersecurity, and risk teams to align resilience priorities.
• Engage and educate leadership on resilience practices.

Regulatory Compliance & Reporting

• Ensure compliance with global regulatory expectations and prepare reports for management and regulators.
• Lead remediation of audit findings and regulatory feedback.

Continuous Improvement & Risk Mitigation

• Monitor industry trends, implement risk indicators, and promote a resilience culture.

Enterprise Crisis Management and Business Continuity

• Lead crisis response efforts, guide decision-making, and manage crisis teams.
• Maintain and oversee the Crisis Management Senior Response Team and BCMU program.
• Develop plans for critical workforce continuity and stay current on emerging threats.

Escalated Customer Concerns Office

• Provide strategic leadership ensuring compliance and effective management of escalated customer issues.

Leadership and Culture

• Foster a customer-focused, inclusive, high-performance environment.
• Ensure operational controls, risk management, and compliance are maintained.
• Develop talent, promote inclusivity, and communicate vision and values.

Education / Experience / Other Requirements

• 10+ years in operational resilience, business continuity, or related functions within a large financial institution.
• Degree in Business, Risk Management, Economics, Finance, or related; advanced degrees or professional designations are assets.
• Deep knowledge of global regulatory frameworks (e.g., PRA, FCA, DORA, OCC, Basel).
• Proven experience in implementing resilience strategies in complex organizations.
• Strong leadership, stakeholder management, and communication skills.
• Expertise in resilience testing, impact analysis, and risk mitigation.
• Knowledge of third-party risk, cyber resilience, and technology resilience best practices.
• Project management and change leadership skills.
• Ability to influence senior stakeholders and manage multiple priorities.
• Excellent problem-solving, communication, and organizational skills.
• Familiarity with regulatory requirements and industry best practices.

Location: Toronto, Ontario, Canada

Scotiabank is committed to diversity and inclusion. For accommodations during the recruitment process, please contact our Recruitment team. Candidates must apply online; only shortlisted candidates will be contacted.