Senior Director, Educator & Family Services

The Government of Nova Scotia; Halifax; On-site; CAD 112,000 - 140,000; Full time

Job summary

The Government of Nova Scotia seeks a Director, Educator and Family Services to lead a broad provincial portfolio of educator- and family-facing programs and services. You will provide strategic leadership, oversee operations, and ensure high-quality, client-centred services across subsidy programs and registries.

Reporting to the Executive Director, you will work with ELCC program areas, policy, finance, and delivery partners to modernize processes, improve access, and ensure compliance with

Qualifications

• Bachelor’s degree in public administration, business administration, or related field.
• Several years of progressively responsible leadership experience in public sector, education, or related field.
• Experience leading managers and staff, setting priorities, and guiding teams through change.
• Experience interpreting and applying legislation, regulations, policies, and program criteria.

Responsibilities

• Provide strategic leadership and operational oversight for provincial educator and family services.
• Establish priorities, service standards, performance measures, risk controls, and reporting mechanisms.
• Lead managers and staff responsible for day-to-day program operations, application processing, client support, issue resolution, quality assurance, service delivery, and program administration.
• Ensure staff have clear direction, tools, training, escalation pathways, and performance expectations.
• Provide senior-level guidance and decision-making on complex files with potential financial, policy, privacy, or reputational implications.
• Coordinate escalated inquiries from officials, families, operators, educators, and the public with senior leadership as required.
• Offer advice, briefing materials, and recommendations on program delivery issues to senior officials.
• Lead modernization of educator and family service delivery and digital service initiatives.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Policy interpretation

Education

Bachelor's degree in public administration

Equivalent combination of education and experience

Job description

The Government of Nova Scotia seeks a Director, Educator and Family Services to lead a broad provincial portfolio of educator- and family-facing programs and services. You will provide strategic leadership, oversee operations, and ensure high-quality, client-centred services across subsidy programs and registries.

Reporting to the Executive Director, you will work with ELCC program areas, policy, finance, and delivery partners to modernize processes, improve access, and ensure compliance with