Manager, Educator Services & Workforce Support

The Government of Nova Scotia; Halifax; On-site; CAD 93,000 - 116,000; Full time

Job summary

The Government of Nova Scotia, Department of Education & Early Childhood Development, is seeking a Manager, Educator Services to provide operational leadership across educator-facing services. You will oversee educator classification, professional learning validation, bursary administration, digital services, and high-volume inquiries.

You will work with the Director, ELCC, program areas, digital partners, sector stakeholders, and training partners to ensure consistent, timely service and

Qualifications

• Bachelor’s degree in public administration, business administration, or a related field, with at least six years of related experience.
• Experience leading programs, services, or operational teams in a public sector, education, early learning and child care, human services, or workforce development.
• Ability to manage service delivery in a complex and changing system, balancing policy, operations, and accountability.
• Experience leading staff, setting priorities, managing workloads, and improving processes.
• Experience with structured decision-making processes (application review, eligibility, classification, validation) and program criteria.
• Strong communication with staff, partners, stakeholders, and service users, including when issues are sensitive or urgent.

Responsibilities

• Provide operational leadership for educator-facing services, including classification, professional learning validation, bursary administration, workforce supports, and related service channels.
• Lead day-to-day service delivery to ensure timely, consistent, and accurate educator inquiries and service requests.
• Oversee educator classification processes, including application review, service standards, quality assurance, reporting, and continuous improvement.
• Support validation of professional learning and training activities required for educator classification and workforce initiatives.
• Provide oversight for bursary administration and related supports to strengthen the early childhood education workforce.
• Support educator-facing digital services, including service readiness, user support, and data quality.
• Monitor service volumes, risks, backlogs, and operational issues; recommend actions to improve service delivery and accountability.
• Develop and maintain policies, procedures, tools, templates, and service standards for consistent educator services.
• Work with internal partners and external stakeholders to resolve complex issues and coordinate service delivery.
• Provide leadership to staff through coaching, workload management, performance support, and clear priorities.
• Prepare briefing materials, reports, and recommendations for the Director and senior leaders.
• Support workforce development by contributing operational advice and service data.
• Promote a respectful, service-oriented and accountable work environment.

Education

Bachelor’s degree in public administration, business administration, or a related field

Job description

The Government of Nova Scotia, Department of Education & Early Childhood Development, is seeking a Manager, Educator Services to provide operational leadership across educator-facing services. You will oversee educator classification, professional learning validation, bursary administration, digital services, and high-volume inquiries.

You will work with the Director, ELCC, program areas, digital partners, sector stakeholders, and training partners to ensure consistent, timely service and