Lead, Strategic Communications

Banque Nationale du Canada; Canada; Hybrid; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Health and wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Virtual sleep clinic

Job summary

National Bank of Canada leads a strategic communications function within the Strategy Execution & Enablement team, partnering with senior leaders to deliver Commercial Banking’s five-year plan. You’ll shape and oversee communications, engagement strategies, and change adoption across transformation initiatives.

You’ll provide counsel to executives, drive governance, and ensure consistent storytelling across pillars, while coaching the team to deliver high-impact employee experiences.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Marketing, Business Administration, or a related field.
• Minimum of seven years of relevant experience in strategic communications, internal communications, corporate communications, organizational communications, or related field.
• Proven experience developing and implementing integrated communication and engagement strategies for large-scale transformation programs.
• Experience providing leadership, coaching, and quality oversight to communications professionals.

Responsibilities

• Own and oversee the communication and engagement strategy supporting Commercial Banking’s five-year plan.
• Advise senior leaders, pillar leaders, and regional leaders on communications, engagement, change adoption, and stakeholder considerations.
• Develop integrated communication strategies for large-scale business transformation initiatives.
• Establish governance, editorial direction, and planning mechanisms to improve quality and impact of communications.

Skills

Strategic communications

Stakeholder management

Leadership

Storytelling

Change management

Education

Bachelor’s degree in Communications, Public Relations, Marketing, Business Administration, or related field

Job description

As a Lead, Strategic Communications within the Strategy Execution & Enablement team, you act as a strategic partner in the successful delivery of Commercial Banking’s five-year strategic plan. You define and oversee communication and engagement strategies aligned with organizational priorities and the strategic pillars.

Working closely with the leader responsible for the execution and governance of the strategic plan, strategic pillar leaders, regional business leaders, and key partners, you help employees understand the organization’s direction, engage with its transformation agenda, and adopt new ways of working. Through your expertise, you contribute to employee engagement, organizational transformation, and a consistent and impactful employee experience.

Your role

Own and oversee the communication and engagement strategy supporting Commercial Banking’s five-year strategic plan, ensuring alignment with business priorities, transformation objectives, employee experience, and the Bank’s broader corporate strategy.

Act as a strategic partner and trusted advisor to senior leaders, strategic pillar leaders, and regional business leaders by providing counsel on communications, employee engagement, change adoption, and stakeholder considerations.

Develop and oversee integrated communication strategies for large-scale business transformation initiatives, connecting the different strategic pillars through a clear, consistent, and compelling narrative.

Establish communication standards, governance practices, editorial direction, and integrated planning mechanisms that improve the quality, consistency, coordination, and impact of communications across strategic initiatives.

Provide leadership, coaching, and quality oversight to communications resources supporting the strategic plan, ensuring priorities, deliverables, and activities remain aligned with the broader communication strategy.

Anticipate communication and engagement risks, maintain an integrated communication calendar, measure effectiveness, and recommend improvements that strengthen employee understanding, engagement, and adoption while promoting the Commercial sector’s achievements.

Your team

You are part of the Strategy Execution & Enablement team, which supports the successful delivery of Commercial Banking’s strategic priorities and transformation agenda.

You work closely with the leader responsible for the execution and governance of the strategic plan, strategic pillar leaders, regional business leaders, change management specialists, program teams, and communications partners across the Bank.

You provide leadership and direction to the communications resources supporting the strategic plan, including direct oversight of assigned team members. In this highly collaborative role, you help ensure that transformation initiatives are communicated consistently and effectively while supporting a connected and meaningful employee experience.

Prerequisites

Bachelor’s degree in Communications, Public Relations, Marketing, Business Administration, or a related field.

Minimum of seven years of relevant experience in strategic communications, internal communications, corporate communications, organizational communications, or a related field.

Proven experience developing and implementing integrated communication and engagement strategies supporting large-scale transformation programs, strategic initiatives, or organizational change.

Experience providing leadership, coaching, and quality oversight to communications professionals or cross-functional contributors.

Exceptional writing, editing, and storytelling skills, with the ability to simplify complex concepts and develop compelling narratives for diverse audiences.

Strong business acumen, influence, and relationship-building skills, with the ability to advise senior leaders and collaborate across multiple functions and stakeholder groups.

Experience managing multiple priorities and communication workstreams in a large, complex, or matrixed organization.

Ability to bring structure and clarity to ambiguous situations while remaining flexible, agile, and collaborative.

Experience in banking, financial services, or wealth management is considered an asset.

Languages:

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

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In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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