Senior Digital Experience Standardization Advisor, English content

Desjardins; Montreal (administrative region); Hybrid; CAD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive salary & bonus

4 weeks vacation

Defined benefit pension

Group insurance

Telework equipment reimbursement

Job summary

Desjardins is seeking a Senior Digital Experience Standardization Advisor for English content in Montreal, a 12-month temporary role guiding UX decisions and applying the design system, accessibility, and consistency standards.

You will mentor teams, shape content guidelines, and collaborate across sectors to deliver accessible, high-performing experiences in English.

Qualifications

• Extensive experience in UX writing, localization, content design, plain language writing or digital content strategy.
• Bachelor’s degree in a related field; other combinations may be considered.

Responsibilities

• Help develop and maintain the Desjardins English content standards and guidelines across digital platforms.
• Write and maintain component documentation with usage guidelines and content design best practices.
• Create content guides, standards and English reference materials for design teams and sectors.
• Develop content strategy for English digital experiences considering user needs and business objectives.
• Assist design teams in applying content standards and resolving complex UX/content issues across journeys.
• Analyze content and journeys to identify inconsistencies and improvement opportunities at scale.
• Lead workshops to drive adoption of content standards and influence stakeholders.
• Stay current on trends in content design, accessibility and AI to inform practices.
• Contribute to the standardization team’s backlog for project planning.

Skills

UX writing

Content strategy

Localization

Plain language writing

Education

Bachelor’s degree in a related field

Tools

Microsoft 365

Word

PowerPoint

Figma

memoQ

Job description

Temporary position for 12months.

As a Senior Digital Experience Standardization Advisor for English content, you play a key role in guiding and facilitating user experience decisions across Desjardins Group. You ensure the digital experience framework is applied consistently to support the delivery of high-performing, accessible experiences. The framework includes the design system, as well as accessibility and consistency standards. You also consider business contexts, platforms and the operational realities of each sector. You serve as a strategic advisor across various business sectors (personal and business services, marketing, property and casualty insurance, wealth management, and life and health insurance). You analyze user journeys, behaviours, content and business needs to develop recommendations. You help teams make informed decisions in complex projects¸ ensuring their decisions are sound and aligned across products, user journeys, platforms and sectors. You also help develop content standards and guidelines in the design system. You may mentor specialists, advisors and senior advisors in your area of expertise, English digital content. More specifically, you will be required to:

• Help develop the Desjardins design system. This involves establishing and maintaining English content standards, guidelines and principles to ensure a consistent experience across digital platforms (authenticated, non-authenticated, web and mobile).
• Write and maintain component documentation, including usage guidelines, examples, writing principles and content design best practices, to promote adoption and reuse across teams.
• Create and update content guides, standards, content libraries and other English reference materials, and share them with design teams and business sectors.
• Develop content strategy for English digital experiences, taking into account user needs, business objectives, data and operational constraints.
• Help design teams apply content standards and resolve complex issues related to user experience, content design and consistency across user journeys.
• Analyze content and user journeys to identify inconsistencies, assess their impact and recommend ways to improve the user experience at scale.
• Drive the adoption of content standards by leading workshops, supporting teams and influencing stakeholders across the organization.
• Stay current on emerging trends, practices and innovations relating to content design, user experience, accessibility and artificial intelligence to help develop organizational practices.
• Contribute to the standardization team’s backlog and assess the complexity and effort required for each item to inform project and task planning.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Extensive experience in UX writing, localization, content design, plain language writing or digital content strategy
• Experience in developing and shaping content guidelines, content libraries, components and reusable templates
• Strong command of written and spoken French
• Advanced proficiency in English due to the nature of the duties and work tools and because the position involves interacting with English-speaking partners, members and clients
• Advanced proficiency in Microsoft 365
• Knowledge of user-centric design principles, digital accessibility and design systems
• Knowledge of the memoQ translation tool
• Proficiency in Word and PowerPoint
• Proficiency in Figma or equivalent digital design tools

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Communications (FG)