Senior Development Officer - Donor Engagement

Daily Bread Food Bank; Toronto; Hybrid; CAD 78,000 - 88,000; Full time

Benefits offered by this job

Health and dental benefits

Paid sick leave

Vacation days

Hybrid work environment

On-site parking

Job summary

Daily Bread Food Bank seeks a Senior Development Officer, Donor Engagement for an 18‑month contract in Toronto. Lead donor journeys, stewardship touchpoints, and events across annual giving and major gifts while coordinating with Finance and the VP of Philanthropy.

The role focuses on scalable donor experiences, recognition, reporting, and impactful communications to strengthen donor loyalty and support.

Qualifications

• Minimum 3+ years of progressive donor relations and stewardship experience.
• Ability to plan, manage and execute donor-facing experiences and events.
• Demonstrated ability to work with donors, volunteers, staff and internal partners.
• Strong project management and organizational skills in a fast-paced environment.
• Excellent written and verbal communication skills with diverse donor audiences.
• Knowledge of Raisers Edge (or similar CRM) for documenting interactions.
• Collaborative, donor-centred mindset with attention to detail.

Responsibilities

• Support development of Donor Journeys and stewardship updates across programs.
• Oversee donor acknowledgement, tax receipts, and holiday communications.
• Coordinate stewardship fulfilment, reports and events; liaise with Finance.
• Build and maintain relationships to support reporting and recognition commitments.

Skills

Donor relations

Event coordination

Stewardship programs

Portfolio management

Communication

Tools

Raisers Edge NXT

Job description

Daily Bread Food Bank works toward long-term solutions to end hunger and poverty, delivering innovative programs that support people living on low incomes and experiencing food insecurity. Daily Bread distributes fresh and shelf-stable food, as well as freshly prepared meals, to 144 member agencies and 214 food programs across Toronto. It also publishes the influential Who's Hungry report, an annual survey that tracks trends in food insecurity and poverty in Toronto, educates the public, and helps drive policy change.

Job Title: Senior Development Officer, Donor Engagement - 18 Months Contract

Department: Development

Reporting to: Vice President, Philanthropy

Location: 191 New Toronto Street, Toronto, ON, M8V 2E7

Salary: $78,000-$88,000 per annum

Terms: 35 hours a week / 18 Months Contract, Full-Time

Schedule: Monday to Friday, 8:30 am to 4:30 pm; Hybrid (2-3 days onsite)

WHY WORK AT DAILY BREAD FOOD BANK

At Daily Bread, we are committed to creating a workplace where people are supported, compensated, and empowered to do meaningful, high-impact work.

Compensation & Benefits

• Competitive salary aligned with the Ontario Living Wage Network.
• 100% employer-paid health and dental benefits.
• Paid sick leave and personal days.
• 15 days of paid vacation per year.
• A hybrid work environment.

Learning, Culture & Community

• Professional development opportunities.
• Creative, kind, fun, and passionate team culture.
• Active social committee.
• Free daily lunches when working on-site.
• Free on-site parking.

Recognition & Reputation

• Recognized as one of Greater Toronto's Top Employers.
• Awarded Canada's Most Admired Corporate Cultures by Waterstone Human Capital.
• Recognized as a 5-star rated charity by Charity Intelligence Canada.
• Recognized as Ontario Living Wage Employer

POSITION OVERVIEW

The Senior Development Officer, Donor Engagement plays a critical role in delivering high quality, scalable stewardship and donor engagement across annual giving, corporate (food and funds), community, mid-level and major giving programs. This role oversees donor journeys, coordinating recognition and reporting, and ensuring donors receive timely, meaningful and consistent donor experiences.

Reporting to the VP, Philanthropy, the Senior Development Officer, Donor Engagement will also play a key role in executing donor cultivation and stewardship touchpoints (events, tours, cheque presentations, content, reports).

This role is ideal for someone who enjoys driving a diverse portfolio balancing individualized donor preferences with scalable stewardship and engagement approaches. Through thoughtful execution, strong relationship management, and a systems-oriented mindset, this role helps ensure continuity, quality, and momentum across Daily Bread Food Bank's donor experience and stewardship efforts.

KEY RESPONSIBILITIES ACKNOWLEDGEMENT, STEWARDSHIP and RECOGNITION

• Support the development, implementation and ongoing management of Donor Journeys –including supporting the Development Team in their solicitation strategies, acknowledgment, cultivation and stewardship updates, touchpoints and engagement activities –across multiple programs including mid-level, monthly, first-time, community, mid-level and major (corporate and individuals)
• Oversee donor acknowledgement processes and communication, including timely giftacknowledgments, thank you letter templates, consolidated tax receipts, and holiday andmilestone communications
• Develop and execute stewardship and recognition fulfilment, including coordination of reports and events in alignment with programs, gift agreements and donor preferences. Liaise with finance team to ensure funding requests align with donor intent, gather financial and impact updates to enable accurate reporting
• Proactively build and maintain relationships with stakeholders to support stewardship, reporting, and recognition commitments

CULTIVATION & STEWARDSHIP EVENTS

• Lead the logistical execution of donor engagement touchpoints/events including briefing partners, guest list coordination, invitations, event run-of-show, staffing plans, catering, and on-site execution
• Lead the execution of on-site stewardship activities including cheque presentations, tours andother engagement opportunities

PROCESS IMPROVEMENT, DATA & INSIGHTS

• Extract, review, prepare donor data from business intelligence tool/Raisers Edge NXT team to support stewardship communications, reporting, and donor engagement activities
• Ensure donor interactions, stewardship activities, and event participation are accurately
• documented in NXT
• Contribute to the ongoing refinement and use of standardized stewardship templates, workflows, and timelines to support consistency and scalability
• Contribute to donor experience and stewardship strategy by coordinating the collection and use of donor feedback, survey insights and digital engagement metrics to inform communications and engagement approaches
• Identify opportunities to improve processes and donor experience from the ask right through to stewardship delivery by actively researching and bringing forward best practices, insights, and recommendations to enhance donor stewardship and engagement processes and initiatives

QUALIFICATIONS & COMPETENCIES

• Minimum 3+ years of progressive donor relations and stewardship experience
• Proven ability to plan, manage, and execute donor-facing experiences and events, includingboth intimate on-site engagements (e.g., tours) and large-scale stewardship or recognitionevents
• Demonstrated ability to work effectively with donors, volunteers, staff, internal partnership,vendors exercising sound judgment, diplomacy, and professionalism
• Strong project management and organizational skills, with the ability to coordinate multiplepriorities, stakeholders, and timelines in a fast-paced environment; experience with MS project management tools considered an asset
• Excellent written and verbal communication skills, with the ability to tailor messaging fordifferent donor audiences and engagement contexts
• Strong working knowledge of Raisers Edge (or comparable CRM), with the ability to accurately document donor interactions, stewardship activity, and event participation
• Highly developed time management skills, with the ability to adapt to shifting priorities, manage competing deadlines, and respond thoughtfully to donor and internal requests
• Collaborative, solutions-oriented team member with a strong donor-centred mindset, attention to detail, and follow-through.

Note: This role is for the existing vacancy. Please note that artificial intelligence (AI) is not used at any stage of our recruitment process. All applications are reviewed and evaluated by the recruitment team.

Daily Bread Food Bank is an equal-opportunity employer and encourages applications from members of designated groups. Persons with disabilities who need accommodation in the application process, or those needing job postings in another format, please e-mail a request to Human Resources at [e-mail].

Daily Bread Food Bank thanks all individuals who apply for this position and will only contact candidates who are selected for an interview.