Senior Customer Support Engineer/Application Engineer

Coherix; London; On-site; CAD 90,000 - 120,000; Full time

Job summary

Coherix in London, Ontario is seeking a Senior Customer Support Engineer to lead installation, setup and training for our process control and machine vision systems at automotive manufacturing sites.

You will provide ongoing support, manage projects, and funnel critical feedback to Application Engineering, Sales and Product Development to drive product improvements. Domestic and international travel on short notice is required.

Qualifications

• 3–5 years of experience in a related role.
• Associates level degree or equivalent in an Engineering discipline.
• Willingness to travel internationally and domestically on short notice.

Responsibilities

• Install, set up, train and provide ongoing support for process control and machine vision products on customer sites.
• Manage ongoing and future projects in Canada.
• Provide critical customer feedback to Application Engineering, Sales, Marketing and Product Development teams.

Skills

Problem solving

Multitasking

Customer relations

Engineering knowledge

MS Office

Willingness to travel

Robotics knowledge

Education

Associates level degree or equivalent in an Engineering discipline

Job description

As a Senior Customer Support Engineer (CSE), you are responsible for the installation, setup, training and ongoing support of process control and machine vision products including hardware and software within automotive manufacturing customer environments (onsite and/or remote access). The Senior CSE is responsible for managing ongoing and future projects in Canada and bringing critical customer feedback to the Application Engineering, Sales and Marketing and Product Development teams to make improvements where possible.

Minimum Experience

3-5 years

Education

Associates level degree or equivalent in an Engineering discipline

Required Skills

• Have a positive, confident, “go-getter” attitude


• Mechanical and electrical engineering knowledge


• Excellent problem-solving skills


• Strong multi-tasking abilities


• Proficient in Microsoft Word/Excel/PowerPoint


• Excellent customer relations skills


• Willingness to travel internationally and domestically on short notice

Desired Skills

• Robotics knowledge


• Dispensing material and equipment experience


• Machine vision knowledge

Location

London/St. Thomas, Ontario area