Senior Customer Supply Chain Analyst

Cardinal Health; Vaughan; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the healthcare supply chain is seeking a Senior Customer Supply Chain Analyst. This role focuses on optimizing supply chain processes, managing customer portfolios, and supporting ERP transitions. Ideal candidates will have 2-4 years of experience and a relevant degree. Strong communication and problem-solving skills are essential.

Qualifications

• 2-4 years of experience in supply chain, logistics, and distribution.
• APICS CSCP, CPIM, or IBF certification is a plus.

Responsibilities

• Manage a strategic customer portfolio and mitigate supply shortages.
• Lead demand review and consensus meetings to align demand with actuals.
• Conduct root cause analysis to understand demand variance.

Skills

Interpersonal Skills

Problem Solving

Communication

Education

College/University degree in Business

Supply Chain Management

Engineering

Tools

Kinaxis Rapid Response

Tableau

SAP

Job description

Cardinal Health Canada, with over 1300 employees nationwide, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country

We're looking for a Senior Customer Supply Chain Analyst to join our team and drive operational excellence within a key region. In this role, you'll be instrumental in optimizing supply chain processes, leveraging a customer-centric approach to lead inventory planning and forecasting initiatives. Additionally, you'll help support transition to a new ERP system, ensuring a seamless integration while contributing to other impactful projects.

For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings.

Your Contributions to the Organization :

• Manage a strategic customer portfolio, working directly with customers and internal stakeholders to mitigate supply shortages and meet service level targets in the region

• Effectively plan for customer inventory needs, lead demand review and consensus meetings to align and reconcile demand with actuals

• Conduct root cause analysis to understand demand variance and fluctuations, aligning forecast and planning parameters to maintain optimal stock levels

• Collaborate with Sales & Marketing on new/lost business opportunities and their materialization

• Lead inventory calls with key customers and internal stakeholders on requirements, incorporating feedback for customer-centric process improvement

• Facilitate and lead Quarterly Business Reviews (QBR) and Key Performance Indicator (KPI) meetings with strategic customers.

• Develop and maintain strong relationships with key customers and cross-functional teams to drive improvements and implement solutions

• Conduct ad hoc analysis as requested by customers and business leaders

This Job might be for you if:

• 2-4 years of experience in supply chain, logistics, and distribution

• College/University degree in Business, Supply Chain Management, or Engineering

• APICS CSCP, CPIM, or IBF certification is a plus

• Strong interpersonal skills with the ability to influence cross-functional partners and drive value-added solutions

• Knowledge of Kinaxis Rapid Response, Tableau, and SAP is highly desired

• Demonstrate initiative, adaptability, and problem-solving skills in ambiguous and dynamic environment

• Possess effective communication, facilitation, strong presentation skills, and project management expertise

• Proven ability to handle multiple tasks simultaneously and prioritize effectively

• Enjoy working with large data sets, identifying trends and share insights

• Willingness to travel occasionally

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples, and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

#LI-Hybrid

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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