Senior Customer Solutions Architect - Technical Sales

TELUS; Vancouver; Remote; CAD 90,000 - 120,000; Full time

Job summary

TELUS is seeking a Senior Customer Solutions Architect for a key role in technical sales. This position involves connecting clients with industry-leading technology, developing comprehensive solutions, and enhancing customer satisfaction. Candidates should possess strong communication and technical skills, with over 3 years of experience in solution architecture and technical sales.

Benefits

Flexible work-styles

Career development support

Discounts on TELUS products

Access to industry-leading training programs

Qualifications

• 3+ years of experience in leading solution architecture.
• Demonstrated ability in technical sales and customer advocacy.
• Strong understanding of the IT/Telecommunications landscape across Canada.

Responsibilities

• Create digital transformation roadmaps tailored to customers.
• Collaborate with internal stakeholders for technology offerings.
• Drive customer satisfaction through effective solution integration.

Skills

Customer Focus

Communication

Problem Solving

Education

Degree in IT/Telecommunications or related field

Job description

Senior Customer Solutions Architect - Technical Sales

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Description

TELUS Business Solutions Career Opportunity!

Are you a strategic thinker with a passion for technology, achieving sales targets and providing excellent customer satisfaction? If so, join our Technical Sales team as our next Customer Solutions Architect (CSA). In this role, you will connect our customers with industry-leading technology solutions, creating opportunities and solving business challenges in the Commercial Mid-Market segment. This role will be based out of Alberta. All applicants must be located in Alberta to be considered.

We offer a flexible workstyle, with a work-from-home option and customer visits, allowing you to balance your work and personal life. As a CSA, you will play a crucial role in pre-sales architecture and creating comprehensive technology roadmaps. By providing thought leadership and leveraging TELUS' wide range of technology solutions, you will enable our customers to prioritize their initiatives and achieve the best possible outcomes.

Collaborating closely with our Sales department, you will develop and cultivate relationships at all levels within our customers' organizations and articulate complex ideas and concepts. As a trusted advisor, you will boost customer satisfaction by presenting a holistic view of how technology can integrate and enable our customers' strategic initiatives. Your business acumen and critical thinking skills will be key in driving success for both our customers and our company.

Qualifications

You're the missing piece of the puzzle

With a combination of efficient communication skills, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives:

• Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners
• Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan
• Develop digital transformation roadmaps based on our customers’ unique technical environments
• Regular touch base sessions with internal stakeholders to remain current on TELUS’ technology offerings
• Staying on the leading edge of technology and challenging the status quo

What You Bring

• Customer Focus attitude overcoming obstacles and challenges with resilience and determination.
• Understand the IT/Telecommunications competitive landscape across Canada
• 3+ years of experience in leading the architecture of solutions across multiple technologies and/or technical sales experience
• Experience leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers
• Proven track record in effectively working and leveraging cross-functional resources in an organization to lead an initiative or technical solution
• Technical understanding across multiple solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions
• Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients leading them to embrace TELUS solutions as strategic to their business
• Ability to discuss customer solution benefits from both a technical and financial perspective
• Sales training/account planning – strong asset
• Passionate about continuous learning and personal development

What You Get

• A playing field and roadmap to excel and show your stuff
• Flexible work-styles and productivity tools
• Active support in your personal and career development – strong leadership and coaching; access to industry leading training programs and learning tools
• Opportunities to help support the communities in which you live, work and play
• Competitive pay and benefits including employee share & retirement programs
• Discounts on TELUS’ products and services
• An environment that embraces our core values: We embrace change and innovate courageously. We grow together through spirited teamwork. We passionately put our customers and communities first
• Remote work and Flexible workstyle

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: IT Services and IT Consulting, Telecommunications, and Utilities

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