AWS Connect Architect

Software International; Canada; Remote; CAD 100,000 - 125,000; Full time

Job summary

Une entreprise de premier plan formant des architectes AWS Connect pour aider les clients à réaliser des solutions cloud. Vous serez responsable de la gestion et du succès du client lors de la mise en œuvre de solutions cloud, tout en dirigant les équipes techniques et en fournissant des conseils stratégiques. Pour ce rôle, une expérience en intégration de solutions et des certifications AWS sont essentielles, et les candidats doivent être prêts à communiquer efficacement avec les dirigeants et autres intervenants.

Qualifications

• Expérience avec les protocoles de communication et les API comme WebRTC et SIP.
• Connaissance de l'architecture de centre de contact.
• Expérience en développement de logiciels et méthodologies comme Agile et Scrum.

Responsibilities

• Assurez le succès du client dans la mise en place de solutions Amazon Connect.
• Conduire des évaluations technologiques et des audits.
• Agir en tant qu'interface entre les équipes techniques et les parties prenantes.

Skills

Experiences de construction d'intégrations

Scripting/coding

Compétences de communication et de présentation

Compétences de dépannage

Connaissance des services AWS

Education

AWS Developer Associate Certification

AWS Solution Architect Certification

Tools

Jenkins

GitLab CI/CD

Job description

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.

Role(s) Required: AWS Connect Architect

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date: 6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $80-100/hr C2C

End Client Location: US/Canada

• Ensure customer success in building and launching Amazon Connect solutions for customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Prior Contact Center Experience with Genesys development is highly desired