Senior Customer Service Representative (Polish)

ZipRecruiter; Warwick; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Account Coordinator fluent in Polish. This permanent role involves building strong client relationships, addressing concerns, and driving customer satisfaction. The ideal candidate will have a solid background in customer service and be adept at managing client needs while collaborating with internal teams. The company offers a hybrid working model, generous holiday allowance, and opportunities for internal progression, making it an exciting opportunity for those looking to grow in a supportive environment.

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in Polish with business proficiency.
• Experience in customer service roles.

Responsibilities

• Serve as the main contact for clients, addressing concerns and providing solutions.
• Build and maintain strong relationships with clients for retention and growth.

Skills

Customer Service

Client Relationship Management

Problem Solving

Fluent in Polish

Fluent in German

Fluent in Spanish

Fluent in Italian

Fluent in French

Fluent in Hebrew

Fluent in Dutch

Job description

Job Description

Permanent Vacancy – Account Coordinator (Polish speaking)

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: from £28,000 to £30,000

Hours: Monday to Friday, 8am-4pm

The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.

Main duties:

• Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
• Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
• Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
• Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
• Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place
• Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
• Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio
• Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalation

Criteria:

• Fluent to a business proficiency, both written and spoken, in Polish
• Experience in customer services.
• It would be highly advantageous if candidates had additional skills in either German, Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.