Customer Service Representative (German speaking)

ZipRecruiter; Warwick; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. This role involves managing customer orders, addressing inquiries, and ensuring a seamless service experience for clients across the EMEA region. With a hybrid working model, you will enjoy flexibility while contributing to a supportive environment that values internal progression and employee well-being. If you are fluent in German and have a passion for customer service, this opportunity is perfect for you!

Benefits

33 days holiday including bank holidays

Free eye tests

Opportunities for internal progression

Hybrid working

Qualifications

• Fluent in German, both written and spoken, is essential.
• Experience in customer service is required.

Responsibilities

• Manage customer orders from entry to billing and follow-up.
• Respond to customer enquiries via phone or email efficiently.
• Resolve customer complaints and ensure timely communication.

Skills

Customer Service Experience

Fluent in German

Communication Skills

Problem-Solving Skills

Job description

Job Description

Location: Watford, WD18 (Hybrid)

Duration: Permanent

Salary: From £28,000 to £30,000 per annum

Hours: Monday to Friday, 40 hours

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities:

• Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner

Working hours are variable as this team work in shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
• 1 week: late shift 9:00-18:00 (working from home)

Criteria

• Fluent to a business proficiency, both written and spoken, in German
• Experience in customer services
• It would be highly advantageous if candidates had additional skills in either Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.