Senior Customer Service & Logistics Liaison

Hood Packaging Corporation; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leader in packaging solutions is seeking a Senior Customer Service Representative in Calgary, Alberta. This full-time role includes managing customer orders, preparing quotes, and coordinating with various departments. Ideal candidates will have a strong background in customer service within a manufacturing setting and possess excellent communication and MS Office skills. The position offers a mid-senior level opportunity for those looking to grow in a dynamic environment.

Qualifications

• 3 years customer service experience in a manufacturing environment or 1-2 years with a 2 Yr. Post-Secondary Degree.
• Ability to manage complex tasks.

Responsibilities

• Prepare pricing quotes and manage customer orders.
• Coordinate with sales staff on customer issues.
• Track and forecast inventory requirements.

Skills

Excellent verbal and written communication

Excellent telephone skills

Ability to interact effectively with customers

Excellent MS Office skills

Ability to make sound decisions

Education

High School Diploma or GED

2 Yr. Post-Secondary Degree/Diploma

Job description

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