Senior Customer Development Manager

Mars UK; Bolton; Hybrid; CAD 99,000 - 130,000; Full time

Benefits offered by this job

Company bonus

Mars University

Learning and development

Job summary

Mars Snacking Canada is seeking a Senior Customer Development Manager to drive profitable sales and share growth for a major retailer account, based in Bolton with regular in-office collaboration. The role requires delivering budgeted trade objectives while managing promotions, pricing, and planograms.

You will collaborate across teams to develop go-to-market plans, build strong customer relationships, and guide item launches and assortment decisions with data-driven insight.

Qualifications

• 3+ years of relevant experience in sales at a retail/account level in CPG.
• Strong analytical skillset, experience working with syndicated data platforms such as Nielsen.
• Willingness to travel 10% of the time.

Responsibilities

• Achieve profitable sales and share growth aligned with SCM model and sales plan objectives.
• Execute the tactical, daily execution of the business including merchandising objectives, new item acceptance, assortment optimization, budget adherence, and building customer relationships with the buying desk at Walmart.
• Serve as key point person for the customer on items relating to daily operations.
• Develop effective relationships within all levels of customer responsibility and cross-functional teams.
• Collaborate with cross-functional resources to develop execution plans aligned with Mars Snacking Canada strategy.
• Analyze opportunities and contribute to GTM plans for launches, trade deployment, and pack creation.
• Forecast with demand planning for new product concepts, initiatives, and annual brand plans.
• Lead collaborative planning and improve customer planning and alignment of activity sets.
• Analyze future channel needs to position Mars Snacking for wins.
• Maintain fiscal responsibility with account financial planning and year-end position.

Skills

Sales experience

Analytical skills

Nielsen data

Travel 10%

Education

Bachelor’s degree

Job description

Job Description:

The Senior Customer Development Manager ensures the delivery of business metrics for Mars Snacking Canada for a large retailer account. In this role you will be accountable for budgetary & trade management, profitable business growth via the achievement of specific distribution, promotional, pricing, planogram, innovation, and shelving execution & negotiation.

This role is based in Bolton with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including remote work.

What are we looking for?

• Bachelor’s degree


• 3 + years of relevant experience. Experience in sales at a retail/account level in CPG.


• Strong analytical skillset, experience working with syndicated data platforms such as Nielsen.


• Able to travel 10% of the time

What will be your key responsibilities?

• Responsible for achieving profitable sales and share growth in alignment with SCM model & sales plan objectives


• Responsible for the tactical, daily execution of the business to include merchandising objectives, new item acceptance, assortment optimization, budget adherence, and building customer relationships with the buying desk at Walmart


• Key point person for customer on items relating to daily operations of the business.


• Responsible for the development of effective and productive relationships within all levels of customer responsibility, as well as within the sales business unit and cross-functional teams.


• Work with copilots & cross functional business unit resources to develop execution plans that align with the strategy for Mars Snacking Canada


• Analyze business opportunities and provide input into the development of go-to-market (i.e. new item launches, trade deployment, pack creation, etc.) plans and activity sets.


• Work collaboratively with demand planning to provide annual and ongoing customer forecasting for new product concepts, initiatives, and annual brand plans.


• Lead collaborative planning, recommending new approaches and processes that ensure better customer planning, input, and alignment of improved activity sets.


• Position must analyze and communicate the future and emerging needs within the channel so that Mars Snacking is in a position to win.


• Fiscal responsibility, specifically associated with developing, managing and delivering a sound financial plan for the account and maintaining a year end position

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• A strong focus on learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

#LI-Hybrid

The base pay range for this position at commencement of employment is expected to be between the below range CAD 99,130.00 - CAD 130,109.00. Please note: This job posting is for an existing vacancy. AI is used as a supporting tool in our recruitment process.