Senior Customer Assistance Rep — In-Person & Admin Support

Enterprise Mobility; City of Lloydminster; On-site; CAD 20,000 - 28,000; Full time

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for a 6‑month contract at our Lloydminster branch. The role focuses on delivering high‑level customer service face‑to‑face and supporting rental needs both in person and by phone.

The position runs Monday to Friday, 8:00am–4:30pm, with an hourly rate of CAD 17.50. It involves administrative support, back‑up rental duties, and interaction with customers, branches, and vendors to ensure smooth operations.

Qualifications

• High school diploma or above required; some college preferred.
• Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid Alberta Class 5 driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• A schedule of Monday-Friday: 8:00am-4:30pm is required.

Responsibilities

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Some college preferred

Job description

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for a 6‑month contract at our Lloydminster branch. The role focuses on delivering high‑level customer service face‑to‑face and supporting rental needs both in person and by phone.

The position runs Monday to Friday, 8:00am–4:30pm, with an hourly rate of CAD 17.50. It involves administrative support, back‑up rental duties, and interaction with customers, branches, and vendors to ensure smooth operations.