Customer Service Representative - Steinbach

Enterprise Mobility; Steinbach; In loco; CAD 21.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Employee discount

Retirement savings plan

Training and development

Descrizione del lavoro

Enterprise Mobility in Steinbach, MB is hiring a part-time Customer Service Representative / Customer Assistance Representative Sr (CAR Sr). The role focuses on delivering high-level customer service face-to-face at our local branch, supporting rental needs and administrative tasks.

Training and hands-on experience ensure readiness for the duties. The position requires at least 1 year of customer service or sales experience, a Manitoba Class 5 license, and legal eligibility to work in Canada.

Competenze

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid Manitoba Class 5 or equivalent driver's license with clean driving record.
• Authorized to work in Canada without sponsorship.

Mansioni

• Take incoming calls and assist with reservations, rate quotes, and general questions.
• Provide high level customer service in person and over the phone.
• Meet and greet customers and assist with rental processes.
• Process returns, check-ins, and exit transactions.
• Explain rental terms, vehicle features, and optional add-ons.
• Perform administrative and billing support tasks as needed.

Conoscenze

Customer service experience

Communication skills

Face-to-face service

Formazione

High school diploma or above

Some college preferred

Descrizione del lavoro

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative/Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 5 PTH 52 W STEINBACH, MB R5G 1X6

This is a part time position that pays $18.50/ hour

We offer:

• Employee discount
• Retirement savings plan
• Training and development

Schedule:

• Monday - Friday 12:00pm-6:00pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Manitoba Class 5I or Class 5 Full drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s):
  • Monday - Friday 12:00pm-6:00pm
• Must be at least 18 years of age.

Posted Salary Range

CAD $18.50 / Hour