Senior CRM AI Solutions Executive

ServiceNow, Inc.; Toronto; Hybrid; CAD 120,000 - 170,000; Full time

Job summary

ServiceNow, Inc. is seeking an experienced CRM Prime Account Executive to shape our CRM business with strategic enterprise opportunities.

You will lead discovery, present, demo, and advocate value-based outcomes for customers seeking ServiceNow CRM solutions. In this role, you will build executive relationships, develop account and territory plans, and collaborate with Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing to win opportunities.

Qualifications

• 10+ years of sales experience within software or solutions sales
• Experience selling CRM or adjacent solutions to enterprise customers
• Proven ability to establish trusted relationships with clients and teams
• Experience producing new business, negotiating deals and maintaining C-Level relationships
• Track record of high quota attainment and annual sales targets
• Experience integrating AI into workflows or decision-making
• Willingness to travel up to 50%

Responsibilities

• Sell to line of business owners across CRM-related functions
• Build relationships with customer executives and decision makers
• Develop account and territory plans identifying priority customers and growth opportunities
• Lead cross-functional teams to execute account strategies
• Act as trusted advisor to customers on ServiceNow CRM impact
• Conduct Customer Business Reviews to identify expansion opportunities

Skills

Relationship building

Sales acumen

Discovery sessions

Value-based selling

CRM knowledge

Executive engagement

AI awareness

Travel readiness

Tools

CRM platforms

Demo delivery

Job description

ServiceNow, Inc. is seeking an experienced CRM Prime Account Executive to shape our CRM business with strategic enterprise opportunities.

You will lead discovery, present, demo, and advocate value-based outcomes for customers seeking ServiceNow CRM solutions. In this role, you will build executive relationships, develop account and territory plans, and collaborate with Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing to win opportunities.