Senior Creator Success Manager

Epic Games; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Creator Success Manager, where you will connect with creators and help them thrive in a dynamic gaming environment. This role emphasizes building strong relationships, advocating for creator needs, and collaborating with internal teams to enhance the creator experience. You will have the opportunity to shape processes and directly impact the success of creators in a vibrant community. If you are passionate about gaming and eager to make a difference, this is the perfect opportunity for you.

Benefits

100% paid benefits for employees and dependents

Supplemental medical coverage

Dental and vision insurance

Retirement savings plan with employer match

Mental well-being program

Free therapy and coaching

Qualifications

• 6+ years in Customer Success or account management with strong relationships.
• Excellent communication and problem-solving skills.

Responsibilities

• Shape and execute the vision for supporting engaged creators.
• Manage strategic accounts and advocate for creator needs.

Skills

Customer Success

Account Management

Communication Skills

Problem Solving

Relationship Building

Passion for Gaming

Job description

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

SALES AND LICENSING

What We Do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

Epic is looking for a Senior Creator Success Manager to connect creators with best practices, insights, and programs to accelerate their success within Fortnite. The ideal candidate will have experience as a Creator in UEFN or Fortnite Creative and a passion for connecting with people and helping them grow through strong professional relationships.

In this role, you will

• Shape and execute the vision for supporting our most engaged creators on the platform
• Advocate for creator needs with internal teams by becoming an expert in creator experience on the platform
• Directly manage a subset of strategic accounts
• Collaborate with the Creator Relations and Product teams to leverage creator feedback to inform Fortnite Creative and UEFN Roadmaps
• Adopt and develop new operational processes; Document and communicate best practices
• Get hands-on with creators and teams to solve problems, design solutions, and understand bugs

What we're looking for

• 6+ years of experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
• Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
• Excellent written and verbal communication skills
• Driven to do the right thing, can prioritize, and take calculated risks to create maximum impact.
• You’re user-focused, passionate, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
• Passion for gaming and the gaming community
• Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.