Enterprise Customer Success Manager

Canonical; Montreal; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading provider of open-source software is seeking an Enterprise Customer Success Manager. This remote role focuses on customer onboarding, managing portfolios, and advocating for customer needs. Ideal candidates have extensive IT experience and strong collaborative skills.

Benefits

Competitive worldwide compensation

Annual reviews

Bonuses

Benefits

Distributed work environment

Learning budget

Travel opportunities

Qualifications

• Minimum 5 years of IT-related experience.
• Proficiency in Spanish and Portuguese, in addition to English.

Responsibilities

• Onboard new customers and introduce products.
• Manage customer portfolios and identify growth risks.
• Advocate for customers and influence product roadmaps.

Skills

Linux OS

Data Applications

Cloud

Networking

Security

IoT

Team Collaboration

Presentation Skills

Process Improvement

Tools

Salesforce

Jira

Job description

Join to apply for the Enterprise Customer Success Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues in 75+ countries, with few office-based roles. Teams meet in person 2-4 times a year in various global locations to align on strategy and execution.

We are hiring an Enterprise Customer Success Manager at Canonical . Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations, suggesting services or product capacities to increase loyalty and deliver collaboration roadmaps. Our team focuses on interaction across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments : Mass, Focus, and Step Growth, with all contributing support for unassigned customers and store clients.

Location : This role is remote.

Key responsibilities include :

• Onboard new customers, introduce products (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data apps, etc.), and support processes.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Engineering, and Support to develop engagement plans.
• Manage customer portfolios, identify growth and renewal risks.
• Conduct weekly customer and business reviews, resolve blockers.
• Advocate for customers internally, influence product roadmaps, documentation, and processes.
• Support customers via reactive ticket requests.

Ideal candidate : Minimum 5 years of IT-related experience, with knowledge in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Strong presentation skills, process improvement experience, team collaboration, and familiarity with agile methodologies are essential. Proficiency in Spanish and Portuguese, in addition to English, is highly valued.

Additional skills : Experience with Salesforce, Jira, and CRMs is a plus.

What we offer : Competitive worldwide compensation, annual reviews, bonuses, benefits, distributed work environment, learning budget, travel opportunities, and more.

About Canonical : A pioneer in open source, publishing Ubuntu, and advancing AI, IoT, and cloud technologies. We hire globally, value excellence, and promote a diverse, inclusive workplace.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Software Development

J-18808-Ljbffr

Create a job alert for this search