Senior Customer Success Manager

Procurify; Canada; Remote; CAD 92,000 - 110,000; Full time

Job summary

Procurify, a leading AI-enhanced procurement platform, is seeking a Senior Customer Success Manager. This remote-first role focuses on managing high-value accounts, building executive relationships, and driving customer success strategies. With a strong emphasis on diversity and inclusion, Procurify offers flexible work hours and comprehensive benefits.

Benefits

Flexible Work Hours

Unlimited Responsible Time Off

Comprehensive Health Benefits

Stock Options

Community Initiatives

Qualifications

• 5+ years in SaaS Customer Success, managing high-value accounts.
• Experience in procurement, AP automation, or fintech is a plus.

Responsibilities

• Own and grow a strategic book of business valued at $2M+.
• Build and nurture executive relationships to foster advocacy.
• Identify and execute upsell opportunities to maximize customer value.

Skills

Customer Success

Communication

Negotiation

Strategic Thinking

Job description

Join to apply for the Senior Customer Success Manager role at Procurify.

Procurify is an AI-enhanced procurement and AP automation platform for the mid-market, helping organizations control spend and save money. We seek a talented, team-driven Senior Customer Success Manager to join our journey.

About The Role

We need a strategic, customer-obsessed, and results-oriented leader who excels at building relationships and delivering long-term value. You will manage a complex book of business, lead customer engagements, expansions, and rollouts, act as a trusted advisor to executives, and drive success strategies while managing escalations and growth opportunities.

Responsibilities

• Own and grow a strategic book of business valued at $2M+, ensuring retention and expansion.
• Build and nurture executive relationships to foster advocacy, adoption, and expansion.
• Provide strategic guidance during onboarding, integrations, and ongoing engagement.
• Proactively improve customer health, mitigate risks, and manage escalations.
• Drive cross-functional collaboration to enhance customer outcomes.
• Identify and execute upsell opportunities to maximize customer value and revenue.
• Advocate for customer needs, balancing business objectives, and serve as a procurement subject matter expert.

Qualifications

• 5+ years in SaaS Customer Success, managing high-value accounts.
• Experience building executive relationships and navigating complex organizations.
• Proven success in multi-stakeholder implementations and change management.
• Comfortable managing escalations and turning challenges into growth opportunities.
• Data-driven strategic thinker with strong communication and negotiation skills.
• Passionate about customer success with a customer-centric approach.
• Experience in procurement, AP automation, or fintech is a plus.

Why Join Procurify?

We are a remote-first company modernizing spend management, trusted by hundreds worldwide, managing over $30B in spend. Recently funded with $50M Series C, we aim to enhance our platform with AI and new payment features.

We offer flexible work hours, unlimited responsible time off, comprehensive health benefits, community initiatives, stock options, and a strong focus on diversity, equity, and inclusion.

Our on-target earnings range is $92,000 - $110,000, depending on experience, with variable pay and additional benefits.

Join Our Team

We value diverse backgrounds and stories, welcoming team members from all walks of life. Apply online today and start a conversation with us.