Senior Consulting Manager

Insight Global; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A prominent consulting firm located in Toronto, Canada is seeking a Senior Consulting Manager (Director Track) to oversee major client engagements and relationships. This role is for a top-performing manager who can operate independently and lead teams with minimal oversight, while supporting operational efficiencies and performance improvements. Candidates should possess extensive consulting experience and a strong operational background to drive significant outcomes for clients.

Qualifications

• Demonstrated success delivering work in mid-market and owner-managed business environments.
• Proven ability to lead engagements independently and manage senior client stakeholders.
• Experience across enterprise and operational technologies like ERP, CRM, and analytics platforms.

Responsibilities

• Lead large-scale engagements from kickoff through delivery.
• Own senior stakeholder relationships including owners and CEOs.
• Drive clarity in ambiguous environments as the execution leader.

Skills

7–10 years of experience in consulting, advisory, or operational leadership roles

Strong communication and executive presence

Experience leading teams and coaching junior-to-mid level resources

Operational improvement capability

Ability to simplify complex situations

Job description

Qualifications

• 7–10 years of experience in consulting, advisory, or operational leadership roles
• Demonstrated success delivering work in mid-market and owner-managed business environments
• Proven ability to lead engagements independently and manage senior client stakeholders
• Strong communication and executive presence, including the ability to simplify complex situations and drive decisions
• Experience leading teams and directly coaching junior-to-mid level resources
• Strong operational improvement capability: process redesign, cost efficiency, performance improvement, role clarity, accountability systems

Nice to Have Skills & Experience

• Experience across a range of enterprise and operational technologies including ERP systems, CRM platforms, workflow management tools, and reporting/analytics platforms
• Experience supporting system implementation and operational enablement initiatives
• Exposure to industries such as construction, mechanical services, industrial services, agriculture, manufacturing, logistics, or distribution
• Experience working in high-urgency environments such as turnarounds, transitions, distressed operations, or “no time to waste” client situations

Job Description

The Senior Consulting Manager (Director Track) is a senior client-facing delivery leader who owns major engagements, manages key client relationships, and leads multi-workstream execution. This role is intended for a top-performing manager who can operate at a Director level quickly and consistently. This person will be expected to lead client delivery with minimal oversight, coach and develop teams, shape scopes of work, and act as a trusted right-hand to Partners on complex client situations. Within six months, the expectation is the individual can assume a Director-level mandate based on performance and demonstrated leadership.

Engagement Leadership & Client Ownership

• Lead large-scale engagements and multi-workstream client initiatives from kickoff through delivery and completion
• Own senior stakeholder relationships including owners, CEOs, CFOs, and operational leadership
• Establish engagement structure: workplan, cadence, deliverables, roles, escalation paths, and reporting expectations
• Drive clarity in ambiguous environments and act as the execution leader accountable for outcomes
• Manage engagement economics including recovery discipline, scope control, and timely invoicing support

Operational Efficiency, Execution, and Performance Improvement

• Diagnose root causes across operations, workflows, and performance management systems
• Lead operational efficiency initiatives tied to measurable outcomes (cost reduction, productivity, throughput, working capital, delivery performance)
• Support commercial performance initiatives including pricing, margin improvement, revenue leakage, sales execution enablement, and go-to-market process improvements
• Build and implement practical operating systems including KPI dashboards, management cadence, decision logs, and accountability rhythms
• Operate as a “change agent” inside the client environment — comfortable driving hard decisions

Team Leadership & Coaching (High Standard)

• Lead and manage Associate and Manager-level resources across multiple engagements
• Set expectations and quality standards; ensure outputs are client-ready and delivered on time
• Conduct structured work delegation, review processes, feedback loops, and coaching
• Develop talent by building internal capability and reinforcing best practices in execution and communication

Methodology and Process

• Contribute to the creation of GSA tools, templates, and scalable delivery approaches
• Build internal repeatability through methods, artifacts, and consistent engagement structure