Senior Conference & Events Manager

brocku; St. Catharines; On-site; CAD 65,000 - 80,000; Full time

Job summary

Brock University is seeking a Senior Conference Coordinator to plan and execute conference and event services across campus. You will optimize marketing and materials to drive revenue and lead a team of student staff to deliver exceptional client experiences.

The role involves developing proactive marketing plans, coordinating on-site logistics, building client networks, and managing financials to support annual departmental targets. Evening/weekend work may be required based on events.

Qualifications

• Undergraduate degree in a relevant discipline or equivalent experience.
• Experience in retail, hospitality, conference and event planning, or customer service environments.
• Proven supervisory experience.
• Strong computer skills including MS Office.

Responsibilities

• Provide input and participate in development and implementation of a proactive marketing plan to promote conferences of various sizes.
• Coordinate development, monitoring and maintenance of conference package options and services for sales engagements.
• Build a network of prospective and current clients to develop a pipeline for conferences and events via marketing activities.
• Coordinate and facilitate on-site conference/event logistics including site tours, room booking, setup, and food services.
• Address and resolve client concerns to ensure high-quality service.
• Conduct post-event evaluations and survey clients for satisfaction insights.
• Provide leadership to student staff, including supervision and mentoring.
• Coordinate financial transactions for conferences, including invoicing and reconciliation.
• Prepare reports for metrics, budgeting, sales projections and projects.
• Contribute to policy development and SOPs for Conference Services.

Skills

Marketing plan development

Client networking

Budgeting

Contract negotiation

Microsoft Office

Customer service

Project management

Sales opportunity generation

Deadline-oriented

Event coordination

Education

Undergraduate degree in a relevant discipline

Tools

Microsoft Office

Job description

Brock University is seeking a Senior Conference Coordinator to plan and execute conference and event services across campus. You will optimize marketing and materials to drive revenue and lead a team of student staff to deliver exceptional client experiences.

The role involves developing proactive marketing plans, coordinating on-site logistics, building client networks, and managing financials to support annual departmental targets. Evening/weekend work may be required based on events.