Senior Conference Coordinator

brocku; St. Catharines; On-site; CAD 65,000 - 80,000; Full time

Job summary

Brock University is seeking a Senior Conference Coordinator to plan and execute conference and event services across campus. You will optimize marketing and materials to drive revenue and lead a team of student staff to deliver exceptional client experiences.

The role involves developing proactive marketing plans, coordinating on-site logistics, building client networks, and managing financials to support annual departmental targets. Evening/weekend work may be required based on events.

Qualifications

• Undergraduate degree in a relevant discipline or equivalent experience.
• Experience in retail, hospitality, conference and event planning, or customer service environments.
• Proven supervisory experience.
• Strong computer skills including MS Office.

Responsibilities

• Provide input and participate in development and implementation of a proactive marketing plan to promote conferences of various sizes.
• Coordinate development, monitoring and maintenance of conference package options and services for sales engagements.
• Build a network of prospective and current clients to develop a pipeline for conferences and events via marketing activities.
• Coordinate and facilitate on-site conference/event logistics including site tours, room booking, setup, and food services.
• Address and resolve client concerns to ensure high-quality service.
• Conduct post-event evaluations and survey clients for satisfaction insights.
• Provide leadership to student staff, including supervision and mentoring.
• Coordinate financial transactions for conferences, including invoicing and reconciliation.
• Prepare reports for metrics, budgeting, sales projections and projects.
• Contribute to policy development and SOPs for Conference Services.

Skills

Marketing plan development

Client networking

Budgeting

Contract negotiation

Microsoft Office

Customer service

Project management

Sales opportunity generation

Deadline-oriented

Event coordination

Education

Undergraduate degree in a relevant discipline

Tools

Microsoft Office

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada's outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada's Best Employers and one of Canada's Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada's Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

October 29, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

This is a fixed-term contract position, expected to begin by December 2026 and conclude January 2028.

About the Role:

Reporting to the Associate Director, Conference and Parking Services, the Senior Conference Coordinator is responsible for planning and organizing the smooth execution of events services and conferences across Brock University. In addition, the successful candidate will optimize the development and implementation of marketing and communications plans and promotional materials to increase sales in support of the achievement of annual departmental revenue targets.

The Senior Conference Coordinator will:

• Provide input and participate in the development and implementation of a proactive marketing plan to promote conferences of various sizes.
• Coordinate the development, monitoring, and maintenance of a suite of compelling conference package options and services that can be used to engage prospective conference/event clients as part of the sales process.
• Build a strong network of prospective and current clients in order to develop a steady pipeline conferences and events using marketing activities including direct marketing, online marketing, tradeshows, and cooperative marketing initiatives.
• Coordinate and facilitate all on-site conference/event logistics including, but not limited to, conducting site tours, room booking, space & equipment set-up, and food services to ensure a positive conference experience for guests.
• Address and resolve conflict and/or client concerns that staff or clients bring forward, ensuring high quality client service.
• Conduct post-event evaluations to determine how future events could be improved, including surveying clients to determine satisfaction.
• Provide leadership to student staff, including assigning tasks, supervising, coaching, mentoring, and motivating to develop a client centered culture.
• Coordinate all financial transactions for each conference, including developing and managing appropriate files on each group, preparing individual and master invoices, following up on delinquent receivables, and reconciling finances.
• Prepare reports and documents to inform metrics reporting, budget preparation, sales projections, and departmental projects.
• Provide input and participate in the development, implementation, and evaluation of Conference Services policies, processes, and standard operating procedures.

Please note: This position may require evenings and weekends based on events and operational needs

Key Skills and Experience:

• An undergraduate degree in a relevant discipline, or the equivalent combination of education and experience
• Valid G class driver's license with an acceptable drivers' abstract
• Relevant work experience in an area such as retail, hospitality, conference and event planning, or customer service environment
• Supervisory experience
• Strong computer competency, including knowledge of Microsoft Office
• Experience providing high-quality customer service and the ability to build plans to exceed customer expectations
• Effective budgeting and record keeping skills
• Ability to negotiate contracts and pricing with clients and service providers
• Ability to identify and act upon emergency situations
• Effective verbal and written communication skills, with the ability to articulate ideas and persuade others to achieve common outcomes
• Ability to generate sales opportunities
• Demonstrated ability to meet deadlines and propose approaches to improve outcomes
• Ability to appropriately handle urgent situations in a calm, diplomatic and tactful way; and
• Demonstrated project management skills and the proven ability to independently design, implement, manage, lead and execute multiple projects simultaneously

Preferred or Asset Skills:

• Knowledge of Brock's facilities, services, contracts, and policies around use of space
• Certified Management Professional (CMP) designation; and
• CPR and Fi