Senior Commercial Deal Desk Lead

1Password LLC; Toronto; Hybrid; GBP 60,000 - 84,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Pension plan

Equity grant

Paid time off

Incentive programs

Job summary

1Password is growing and seeking a Senior Commercial Deal Desk Analyst to scale the Commercial Deal Desk within Revenue Operations. You’ll partner with Sales, Finance, Legal, and cross‑functional teams on complex deals, guiding structure, pricing, and approvals to accelerate revenue growth.

The role is remote within the UK, with a focus on ensuring accurate quotes and contracts in Salesforce CPQ/Revenue Cloud, and driving process improvements across the deal lifecycle.

Qualifications

• 4+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related function within a B2B SaaS environment.
• Hands-on experience with Salesforce CRM and Salesforce CPQ/Revenue Cloud, including resolving complex quoting and cross-object issues.
• Strong understanding of commercial deal structures, including ARR, multi-year agreements, amendments, renewals, co-terms, ramps, bundled products, and discounting.
• Demonstrated ability to build or improve processes, documentation, approval workflows, and commercial policies in an evolving environment.
• Sound commercial judgment balancing customer and seller needs with pricing discipline, revenue integrity, and business risk.
• Strong cross-functional communication skills, with the ability to influence without formal authority and explain complex concepts clearly.
• Experience using AI, automation, or workflow tools to reduce manual work and improve the quote-to-cash process is preferred.

Responsibilities

• Partner with Enterprise AEs, Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, high-impact deals.
• Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, and bundled products.
• Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate and ready for approval and invoicing.
• Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, SLAs, and documentation.
• Create playbooks, training materials, office hours, and practical guidance that help sales teams navigate commercial processes and quoting tools.
• Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration with technical teams.
• Use deal data and KPIs to identify bottlenecks, improve deal quality, and recommend changes for sustainable growth.

Skills

Deal Desk

Revenue Operations

Commercial Finance

Salesforce CRM

CPQ/Revenue Cloud

Cross-functional communication

AI tools

Tools

Salesforce CRM

Salesforce CPQ/Revenue Cloud

Job description

1Password is growing and seeking a Senior Commercial Deal Desk Analyst to scale the Commercial Deal Desk within Revenue Operations. You’ll partner with Sales, Finance, Legal, and cross‑functional teams on complex deals, guiding structure, pricing, and approvals to accelerate revenue growth.

The role is remote within the UK, with a focus on ensuring accurate quotes and contracts in Salesforce CPQ/Revenue Cloud, and driving process improvements across the deal lifecycle.