Senior Collections Representative

Fairstone Bank; Toronto; Hybrid; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Incentive bonus

Comprehensive benefits

Wellness days

Job summary

Fairstone Bank is seeking a Collections Representative to recover loans across Canada. You will contact past-due customers, negotiate payment arrangements, and document activity in our collections system.

The role offers a hybrid work model with rotating shifts, a base hourly rate of CAD 23.00– CAD 25.60, plus an incentive bonus and comprehensive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with MS Office Suite and Outlook.
• English used for internal communication and coordination.

Responsibilities

• Provide excellent service while collecting overdue loans.
• Contact past due customers and negotiate payment arrangements within authorized limits.
• Use company policies to coordinate firm payment recovery.
• Assess risk and refer accounts for further action.
• Document all call activity and commitments in the collections system.
• Achieve individual collection targets and contribute to team goals.
• Complete other collection responsibilities as assigned.

Skills

Excellent verbal and written comms

Tech-savvy: MS Office & Outlook

English communication for internal use

Tools

Microsoft Office Suite

Outlook

Job description

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth.

With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending— we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Join Eden Park as a Collections Representative, reporting to Katherine Hepburn and be part of our talented and growing team!

About The Role

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

What We’re Looking For

• You possess excellent verbal and written communication skills.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• The role will involve using English approximately 40% of the time, primarily for internal communication, documentation, reporting, and coordination with other departments across Canada.

Working condition

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday (rotating shifts : 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm)
• You are available to work alternating Saturday shift (2 Saturdays a month)
• Schedules are completed a month in advance and shifts are rotating

What You’ll Love About Working Here

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What You Can Expect - Pay & Process

• Expected base hourly rate range of $23.00 - $25.60, plus the opportunity to earn an annual incentive bonus tied to performance.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent