Bilingual Representative, Credit and Customer Engagement

Fairstone Bank; Toronto; Hybrid; CAD 41,000 - 51,000; Full time

Benefits offered by this job

Hybrid work model

Health and dental coverage

Vacation and wellness days

Retirement savings match

WorkPerks discounts

Gym access

Education assistance

Parental leave top-up

Job summary

Fairstone Bank is hiring a bilingual Customer Engagement Representative to handle service inquiries from external customers or internal clients across multiple channels. You will resolve issues, assist with account adjustments and loan applications, review credit applications with dealers, and promote products through cross-selling.

You will work a hybrid schedule in Canada with hours 8:00 AM–8:00 PM EST, starting on a full-time basis.

Qualifications

• Bilingual in English and French with strong written and verbal communication.
• Experience in customer service, sales or call center environments.
• Ability to multi-task and learn quickly in a fast-paced setting.
• Tech-savvy and proficient with Microsoft Office Suite and Outlook.
• Ability to collaborate with multiple teams and departments.
• Strong analytical and problem-solving skills.

Responsibilities

• Handle service inquiries from external customers or internal clients across multiple channels.
• Assist with account adjustments and loan applications.
• Review and evaluate credit applications and respond to dealer inquiries.
• Promote products through cross-selling opportunities.
• Prioritize first contact resolution and escalate unresolved cases per procedures.

Skills

Bilingual English-French

Customer service experience

Sales/call center experience

Multi-tasking

Team collaboration

Analytical/problem-solving

Proficiency in MS Office

Adaptability/flexibility

Tools

Microsoft Office

Outlook

Job description

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending, we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Join Fairstone Financial as a Representative, Credit and Customer Engagement and be part of our talented and growing team!

About The Role

As a bilingual customer agent, you will handle service inquiries from either external customers or internal clients’ inquiries through multiple communication channels. The responsibilities may vary depending on the department but in general, you will be:

• Resolving issues ranging from simple to relatively complex matters.
• Support internal or external customers with account adjustment and loan applications.
• Review and evaluate credit applications, while responding to dealer inquiries
• Promote products through cross-selling opportunities.
• Prioritizing first contact resolution, working collaboratively to resolve issues and escape unresolved cases according to procedures.

We offer comprehensive training to ensure you maintain a thorough understanding of our policies and procedures to ensure you can handle customers' enquiries.

We are looking for candidates who are able to start on October 13th, 2026.

What We Are Looking For

• You possess excellent verbal and written communication skills in English and French.
• Experience in customer service, sales or call center environment
• Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
• You are tech-savvy and know your way through Microsoft Office Suite and Outlook
• You can collaborate well with various teams and departments.
• Strong analytical and problem-solving skills
• You must be flexible and available to work all shifts mentioned in the Working condition below.

Working Condition

Hours of operation are between 8:00 AM and 8:00 PM EST from Monday to Friday.

First 3 months in office full-time, and then 3 days a week in office after the probation period is completed.

What You’ll Love About Working Here

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• For more information on who we are as an employer click here.

What You Can Expect - Pay & Process

• Expected base salary is $46000.00, plus the opportunity to earn an annual incentive bonus tied to performance.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Learn more:

https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn:

https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent