Senior Cloud Applications Engineer — SaaS & AI-Driven Ops

OpenText; Richmond Hill; On-site; CAD 98,000 - 147,000; Full time

Job summary

OpenText, a global leader in information management, is hiring a Cloud Applications Developer in Canada. The role focuses on end-to-end development for SaaS products, with emphasis on PPM, cloud environments, and release management across the product lifecycle.

You will work with a global product team to debug, develop, and upgrade OpenText SaaS solutions, aligning with engineering and services career paths for growth.

Qualifications

• Bachelor's or master's degree in computer science, Information Systems, or equivalent.
• 7+ years of experience in a similar Cloud Applications/PPM role.
• Strong experience administering PPM across platforms/installations.
• Ability to advise clients on Best Practices and methodologies.
• Strong troubleshooting skills in distributed web applications.
• Experience supporting clients through long upgrade processes.
• Deep knowledge of networking, databases, AWS, Linux, and Oracle/PostgreSQL.
• Containerization technologies and automation tools such as Jenkins, Python, Ansible, Bash.
• AI awareness in tools usage; ITIL certification is a plus.

Responsibilities

• Maintain existing SaaS instances, monitor, troubleshoot performance, and perform upgrades and migrations.
• Support OpenText SaaS clients with debugging and environment management across web apps, infra, and databases.
• Collaborate with DBAs, Network Admins, and Client Managers to coordinate ongoing activities.
• Identify repeatable tasks and support Tier 2 and Onboarding teams with technical feedback and domain expertise.
• Provide guidance and mentoring to less experienced staff.

Skills

PPM administration

Best practices

Troubleshooting distributed apps

Upgrade processes

Networking

Databases

AWS

Linux

Oracle/PostgreSQL

Containerization

Jenkins

Python

Ansible

Bash scripting

AI awareness

ITIL (advantage)

Education

Bachelor's or Master's in CS/IS

Job description

OpenText, a global leader in information management, is hiring a Cloud Applications Developer in Canada. The role focuses on end-to-end development for SaaS products, with emphasis on PPM, cloud environments, and release management across the product lifecycle.

You will work with a global product team to debug, develop, and upgrade OpenText SaaS solutions, aligning with engineering and services career paths for growth.