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CoLab Software is seeking a Senior Customer Success Manager to enhance customer relationships and drive product adoption. The role involves working closely with engineering teams and providing tailored solutions for clients, ensuring they receive optimal value from our services. Ideal candidates will possess strong analytical and communication abilities, along with experience in engineering or technical account management, to foster success across diverse customer accounts.
At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.
We’re not just offering a job; we’re inviting you to join a groundbreaking team that drives innovation in the tech industry. In this role, you’ll have the opportunity to work on cutting-edge projects with a team that values your unique skills and perspectives. Our supportive and collaborative environment is designed to foster your professional growth and creative problem-solving. With competitive compensation, comprehensive benefits, and a strong dedication to work-life balance, CoLab Software is where your career can truly thrive and make a meaningful impact.
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic and apply even if you don’t meet every single qualification—your potential is what matters most to us.
This position will require occasional travel for on-site team meetings in Newfoundland Canada, at least twice per year (primarily in December and June) in addition to occasional travel to customer sites. We recognize that travel can involve personal commitments, and we strive to accommodate individual circumstances, however the expectation is that travel to, and attendance at, the majority of these events is mandatory. Details about travel arrangements and covered expenses will be discussed during the hiring process.
As a Senior Customer Success Manager (CSM) at CoLab, you will play an integral role in the success of our customers as their primary relationship-holder in partnership with your Sales Team peers. You will be directly responsible for ensuring customers are maximizing the value received from our partnership, translating to their revenue retention, revenue growth and advocacy. This will be accomplished by acquiring a deep understanding of the business outcomes they’re looking to achieve, prescribing and holding customers accountable to the actions necessary (product adoption, processes, changement management disciplines) to achieve these outcomes and communicating the business impact driven. Integral to your success will be the ability to establish strong relationships at all levels of a customer's organization (C-Suite, VP, Director, Manager, frontline engineers), mobilizing each stakeholder to help drive the adoption of CoLab in order to support their organization in bringer higher quality products to market faster.
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